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Sexual harassment prevention in hospitality: An integrative framewwork
By Dr. Sowon Kim - Associate Professor at EHL Hospitality Business School

The hospitality and tourism industry significantly contributes to the global economy. In 2022, the direct contribution of travel and tourism to the global Gross Domestic Product (GDP) was approximately USD 7.7 trillion, representing a 7.6% share of the global economy, marking an increase of 22% from 2021 and a recovery nearing pre-pandemic levels (World Travel & Tourism Council, 2023).

76% of hotels are still understaffed even amid a ’hiring spree’

The hotel industry says it’s having trouble finding workers. A new survey by the American Hotel and.

Unique Factors Shaping the Buffalo Lodging Market
By Christian Cross - Vice President, HVS Buffalo

As a border town, Buffalo has historically been heavily reliant on Canadian visitors and U.S. travelers stopping over en route to/from Canada for lodging demand.

Leonardo Hotels Enters Into An Agreement To Acquire The Zien Group

Leonardo Hotels ("Leonardo") today announced that it has entered into a purchase agreement to acquire the Zien Group ("Zien") and its 12 hotels in the Netherlands from affiliates of KSL Capital Partners, LLC ("KSL"), a leading investor in travel and leisure businesses, as well as its partner, Garden Capital Group, whose shareholders founded the business.

Travel & Tourism in China set to surpass pre-pandemic levels this year

The World Travel & Tourism Council’s (WTTC) 2024 Economic Impact Research (EIR) has revealed today .

Elevating guest experiences: Mastering the art of saying no
By Ana McFee - Business Development Senior Manager at EHL Hospitality Business School

In the hospitality industry, the mantra "the customer is always right" has deeply rooted itself, shaping guests’ expectations and fostering a culture where saying no to guests seems almost taboo.

Management Company Compensation Slows in 2023
By Robert Mandelbaum - Director of Research Information Services at CBRE Hotels and Tim Dick - MAI, CRE, PhD, Executive Vice President of CBRE Hotels Valuation & Advisory, East Division

Prior research conducted by CBRE Hotels Research revealed that hotel management companies were rewarded handsomely as the U.S.

How McDonald’s Managed Digital Transformation: a View From a Franchisee

Industries must adapt and innovate to stay competitive in an ever-evolving digital landscape. The food service sector is no exception.

A Closer Look at Hotel Interest Rates: Past and Future May 30, 2024
By Daniel P. McCoy - Managing Director at HVS

Over the past couple of months, it has become increasingly clear that interest rates for hotel financing, and just about everything else, may stay higher for longer.

WTTC Urges Countries to Join WHO’s Global Digital Health Certification Network

Sixty years ago, a catchy tune and a whimsical boat ride debuted at the 1964 World’s Fair before moving to Disneyland in 1966.