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Publication date: 27 May 2019

This Hotel Yearbook 2020 China Special Edition - 酒店旅遊創新年鑒 中國特輯 was produced for HFTP, coinciding with CHTA Connecting Travellers Conference - 未来旅行者大会 2019 which took place from May 28-30 in Shanghai Marriott Hotel Parkview.

Hotel Yearbook In this Edition

Will the coronavirus outbreak cause a global economic downturn?
By Linchi Kwok - Associate Professor at The Collins College of Hospitality Management

The COVID-19 coronavirus outbreak, also known as Wuhan pneumonia, is at the turning point from an epidemic to a pandemic. According to the update at the Centers for Disease Control and Prevention on February

Guest Experience is the New Loyalty: How Hoteliers Can Take Advantage of Technology to Elevate Guest Experience
By Binu Mathews - CEO at IDS Next

Jeff Bezos once said, "We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little better." As it


Tablets are the Command Center of the Hotel Room … Not Apps, Not TVs
By Richard Carruthers - Co-Founder and Chief Operating Officer of Hotel Communication Network (HCN)

Five years ago, Hotel News Now took out its crystal ball and made some trend predictions for 2020. One prediction dealt specifically with the guestroom. According to the 2020 Hotel Trend Report, "guests

Designing A Hotel With Technology At Its Heart
By James Harrison - Hospitality Technology Consultant at HotelTCS

Throughout the last 10+ years, there has been a new type of hotel emerge. A hotel that brings forward the idea of "Affordable Luxury". In fact, that very statement was coined by the innovative hotel chain

Taking No Chances - The Life of a Hotel Doctor

A guest at the Westin wanted a doctor. I quoted the fee, always a tense moment. "Do you take insurance?" If the caller is American, the visit is doomed, but he wasn't. I asked the insurance carrier's name

Amazon in Music City: The Anticipated Impact on the Lodging Industry
By Benjamin A. A. Levin - Director, HVS Nashville and Marc Greeley - Project Manager HVS Nashville

Following a nearly year-and-a-half Request for Proposal (RFP) process, Amazon announced that it would split the location of its new HQ2 campus between Long Island City, New York, and Crystal City, Virginia

Past, Present And Future Of Hospitality In The US
By Robert A. Rauch, CHA - President of RAR Hospitality

The decade began in 2010 with President Barack Obama signing into law a new health care bill. In 2016, Donald Trump was elected as president in one of the greatest upsets in political history. Today, consumer

Effective Ways to Create Partnerships in Building Better Meetings

Looking for a way to break out of business as usual during meetings and events? The Westin Nashville's General Manager Jeff Crabiel illustrates how breakout sessions don't have to be energy-draining, cliche-ridden

NASSCOM Introduces Brian Solis as Keynote Speaker on Quantum Computing and the Intersection of Tech and Humanity

Brian Solis recently keynoted the NASSCOM Technology and Leadership Forum in Mumbai, India. Brian had the opportunity to present two keynote presentations, one on the state and future of Quantum Computing

Is 2020 the Year of Sustainable Business in Hospitality?
By Samuel Wich - Student at Ecole hôtelière de Lausanne obtaining his Bachelor in International Hospitality Management

From Greta Thunberg sailing across the Atlantic Ocean to attending a conference in New York, to protesters all around the world taking to the streets in peaceful demonstrations - 2019 saw a huge uptick