HYB Special Edition - Technology 2018

Her future will be tougher than my past

Carson Booth

By Carson Booth – We humans have always dealt with new technologies, and for the most part, we have welcomed them because they have made our lives easier, better, longer, healthier, more enjoyable…. But 17 years into 21st century, the sheer pace of technological change is absolutely dizzying – and only likely to accelerate even more, causing disruptions and upheavals in every part of our lives. Perhaps more than ever before, tech driven advances are changing our economic structures, politics, and even society as a whole. Where is it all going? To bring this year’s edition of The Hotel Yearbook to a fitting close, Carson Booth shares his thoughts on this fascinating – if not a little intimidating – question.

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Harnessing technology for a competitive advantage | By Neil Foster

HYB Special Edition - Technology 2018

The Hotel Yearbook is a family of publications that call upon a wide-ranging group of senior executives, analysts, consultants and opinion leaders from all over the world to ask, "What lies ahead for the global hotel industry?" In The Hotel Yearbook – whether it is the highly respected annual edition or any of the special editions focusing on such critically important themes as technology, talent development, or the digital world – our forward-looking contributors share with readers the key trends and developments that they believe could have an impact on the performance of the hotel industry in the future.


Other articles in this edition

Harnessing technology for a competitive advantage

By Neil Foster, Hospitality Technology Executive & HFTP Global Secretary

Our journey to hospitality technology Nirvana

By Pete Simpson, Senior VP Global Business Technology at protel hotelsoftware

Not your father's ERP

By Nick Price, CIO at citizenM

Connecting the dots to improve your hotel operations

By Samantha Noll, Business Development Manager at Novility
and Inês de Castro Fernandes, Ergonomics Specialist at Novility

Winter is coming: Preparing for the next season of channel management

By Mike Chuma, Vice President of Product Strategy and Marketing at IDeaS

Why payment strategy is so important in the hotel industry

By Diederik Van Gool, Business Development Manager Travel & Leisure EMEA at worldpay

Blockchain: The current reality

By Lyle Worthington, Technology Executive and Consultant & Past President of HFTP Global

Is your property’s technology ready for the guest service convergence?

By Joey Yanire, Assistant VP of mobile access lodging systems for dormakaba

Fifteen questions to zero in on the “room of the future”

By Xavier Etcheberrigaray, Former Corporate Director of Hotel Operations at Caesars Entertainment

Attracting the frictionless consumer

By Michael Schubach, Strategic Deployments and Program Management Director at Infor

Personal data, privacy and identity

By Alvaro Hidalgo, Managing Director, FIRST LOGIC Consulting - Chair HFTP´s GDPR Task Force

Seeing around the corner in 2018

By Lee Pillsbury, Managing Director at Thayer Ventures

Closing the loop on the travel journey

By Max Starkov, President & CEO at HEBS Digital
and Margaret Mastrogiacomo , Vice President, Strategy at HeBS Digital

The open truth about APIs

By Armand Rabinowitz, Senior Director of Strategy and Workgroups at HTNG

Machine learning: A deep dive

By Jai Govindani, Chief Technology Officer at Red Planet Hotels

Saving the environment, one 'thing'at a time: The Internet of Things and sustainable hospitality

By Florian Kriechbaumer, VP for Operations & Development for INTEREL

Creating the paperless hotel

By Terence Ronson, Hospitality Professional, Technology Consultant, Public Speaker and Inventor

A hotel technology acquisition checklist

By Larry Mogelonsky , Owner of Hotel Mogel Consulting Limited and the founder of LMA Communications Inc.,

Other Hotel Yearbook Editions

Hotel Yearbook 2022 China Special Edition - 酒店旅遊創新年鑒 中國特輯

Hotel Yearbook 2022 China Special Edition is our first look specifically at the dynamic of a single country: China. Year after year, this gigantic country is becoming more important for the hotel industry, not only because it’s an increasingly attractive destination and a growing source of world travelers in its own right, but also because it’s an enormous market for the industry’s fast-evolving technology solutions. Our new edition, featuring editorial contributions published in both English and Chinese, will look at these tech trends and developments in detail. How are Chinese hotel companies addressing tech issues? Are Chinese providers of tech solutions prepared to bring their ideas and products to a worldwide market? Published with the collaboration of the China Hospitality Technology Alliance (CHTA) and Hospitality Financial and Technology Professionals (HFTP), The Hotel Yearbook 2022 China Special Edition will appear to coincide with CHTA’s conference “Disruptive 2018— Connecting Travellers” held in Shenzen in late May. 酒店旅遊創新年鑒 中國特輯”是我们第一次尝试专注于一个国家编辑的刊物。近年来,中国这个庞大的国 家,对全球酒店业来说变得越来越重要。这不仅仅是因为中国已经成为了一个越来越有吸引力的目的地和世界旅行者 增长的来源地,更是得益于中国有着庞大的市场和飞速发 展的行业技术。这 次的新年鉴,将以中英文双语发表,详细介绍业内相关技术的趋势和发展方向。例如:中国酒店公司是如何解决技术 问题的?中国酒店技术解决方案的供应商是否准备好将其想法和产品推广至全球市场?《2018年度中国酒店科技年 鉴》将携手中国酒店科技联盟(CHTA)和酒店业财务 与科技专业人士协会 (HFTP),在2018年5月由CHTA在深圳举办的“未来旅行者大会”上联合发布。

Hotel Yearbook 2018 - Sustainable Hospitality

Over the last few years, hotel companies have made a determined effort to deal with the impact their business activities have on the environment and communities. Both, international hospitality chains and small hotel businesses, recognise the tangible benefits in being proactive in mitigating environmental and societal impacts including real efficiency gains and an enhanced corporate reputation. And in the hospitality industry, as in all industries, a good reputation cannot be bought, it must be earned. Along the same lines as previous editions of the Hotel Yearbook, the 2017 Sustainable Hospitality edition gathers the thoughts and research from a wide-ranging group of senior executives, analysts, consultants and opinion leaders from all over the world to ask, "What lies ahead for the global hotel industry in light of the ever-changing and challenging environmental, societal and economic dimensions?". From decentralized energy production alternatives to on-site waste management technologies; from use of passive solar design to impacts of green technology usage; from sustainable food systems to the evolving nature of corporate responsibility strategies; successful hospitality requires an in-depth understanding of the issues facing our industry - an essential read to all involved closely or remotely in the hospitality industry.

HYB Special Edition - Technology 2018

The Hotel Yearbook is a family of publications that call upon a wide-ranging group of senior executives, analysts, consultants and opinion leaders from all over the world to ask, "What lies ahead for the global hotel industry?" In The Hotel Yearbook – whether it is the highly respected annual edition or any of the special editions focusing on such critically important themes as technology, talent development, or the digital world – our forward-looking contributors share with readers the key trends and developments that they believe could have an impact on the performance of the hotel industry in the future.

The HOTEL Yearbook Special Edition - Digital Marketing 2017

The Hotel Yearbook 2017–Digital Marketing features editorial contributions from 35 opinion leaders around the world on the ways hotel companies will be using digital marketing techniques in the years ahead. Considering the huge impact that online marketing can have on a hotel company’s bookings, The Hotel Yearbook 2017–Digital Marketing is a must read for marketing decision makers throughout the entire industry.

HYB Special Edition - Technology 2017

The Hotel Yearbook launches its 4th annual look at hotel technology trends. This 100-page e-book features contributions from more than 30 opinion leaders around the world on the outlook for technological innovation in several key areas affecting the future success of a hotel enterprise. It covers a wide range of technology issues, from robotics and revenue management to managing IT talent, a wide range of topics guaranteeing that there is something in it for everyone concerned with integrating technology in their operations. Underscoring its focus on innovation, The Hotel Yearbook 2017 – Technology includes a special section featuring 18 hospitality start- ups, each making use of different tech approaches to provide creative solutions to hospitality challenges. As in past editions, our partner is HFTP.

HYB Special Edition - Talent Development 2016

The Hotel Yearbook branches out again with a new Special Edition on talent development within the global hospitality industry – where and how it is found, nurtured, trained, and retained. Authors include some of the industry’s best known thinkers and doers in human resources, hospitality management education and senior management.

Hotel Yearbook 2036 - Eyewitness reports from the year 2036

Since 2007, The Hotel Yearbook has provided thousands of decision makers in the hotel industry with valuable opinions and insights on what may be in store in the year ahead. To celebrate the 10th anniversary of this forward-looking publication, The Hotel Yearbook 2036 breaks completely new ground, taking a giant leap 20 years into the future. Written from the viewpoint of the year 2036, the book presents dozens of 'eyewitness reports' from the future: interviews conducted with fictitious hotel industry executives, consultants, experts – and guests – who describe the world of 2036 from their own perspective, and in doing so, illuminate the dramatic changes that hotel companies will confront between 2016 and 2036.

The HOTEL Yearbook Special Edition - Technology 2016

The Hotel Yearbook 2016 – Technology, its third Special Edition focused exclusively on the changing technology landscape in the world of hospitality. "Since its inception in 2007, the editorial concept of The Hotel Yearbook has been to bring together senior hotel industry executives and recognized experts and thought leaders from every part of the industry to write about foresight and innovation in the global hotel business," said Woody Wade, co-publisher. "Our latest edition on technology comprises 90 pages and covers a wide range of topics from Big Data and meta-search to revenue management, robotics and human capital management." Rapidly evolving technological innovations are reshaping every aspect of the hotel industry, from reserving and accessing rooms to improving guests' in-room experience and increasing profitability. The new publication covers these and many other topics.

Hotel Yearbook 2015

The Hotel Yearbook 2015 will become available early January 2015. It features a comprehensive outlook for major geo markets as well as in-depth interviews with hotel group executives focusing on key segments including luxury and lifestyle brands. Additional articles include expert views in the fields of design, environment, technology, social media, finance, education, business travel and human resources.

The Hotel Yearbook Special Edition - Technology 2015

The Hotel Yearbook 2015 – Technology marked the 2nd edition of the HOTEL Yearbook special coverage on TECHNOLOGY. The eBook boasted 25+ articles written around all aspects in technology. "Since its inception in 2007, the editorial concept of The Hotel Yearbook has been to bring together senior hotel industry executives and recognized experts and thought leaders from every part of the industry to write about foresight and innovation in the global hotel business," said Woody Wade, publisher. "The aspect of the business that this Special edition focuses on, technology, is especially dynamic – and will have a huge impact on profitability, competitiveness, efficiency, and guest experience." Rapidly evolving technological innovations are reshaping every aspect of the hotel industry, from automating processes to communicating with guests via mobile apps. The new publication covers these and many other topics.

HYB Special Edition - Digital Marketing 2014

Early 2014, The HOTEL Yearbook branches out with a new Special Edition on the future of digital marketing within the global hospitality industry. This special edition is being published in partnership with Hospitality Sales & Marketing Association International Foundation (HSMAI) and will be published in conjunction with HSMAI's Digital Marketing Strategy Conference in New York, February 25th 2014. Authors will include some of the industry’s best known thinkers and doers in various fields of digital marketing such as reputation management, CRM, revenue management, search engine optimization, social media and channel management.

Hotel Yearbook 2014

The Hotel Yearbook 2014 is now available for immediate access. It features a comprehensive outlook for major geo markets as well as in-depth interviews with hotel group executives focusing on key segments including luxury and lifestyle brands. Additional articles include expert views in the fields of design, environment, technology, social media, finance, education, business travel and human resources.

HYB Special Edition - Technology 2014

Wade & Co. SA, the Swiss-based publisher of The Hotel Yearbook, an annual compendium of expert opinion and insights on the future of the hotel industry, announced the launch of The Hotel Yearbook 2014 – Technology, its first Special Edition. The 80-page publication examines the changing technology landscape in the world of hospitality. "Since its inception in 2007, the editorial concept of The Hotel Yearbook has been to bring together senior hotel industry executives and recognized experts and thought leaders from every part of the industry to write about foresight and innovation in the global hotel business," said Woody Wade, publisher. "With this new publication, we are focusing for the first time on just one aspect of the business, technology." Rapidly evolving technological innovations are reshaping every aspect of the hotel industry, from reserving rooms via mobile apps to implementing resource-saving green concepts to improving guests' in-room experience. The new publication covers these and many other topics.

Hotel Yearbook 2013

The 2013 edition featured the first interview with Steigenberger’s new CEO Puneet Chhatwal, as well as a conversation on leadership in uncertain times between Gene Ference and the Dorchester Group’s CEO Chris Cowdray. Our second Special Report appeared, “Spa 2020” – a look at how the spa and hotel industries might overlap, intersect, integrate, compete and collaborate seven years in the future, with spa industry opinion leaders contributing from New York, Bangkok, Washington, Miami and Hong Kong. And as it does every year, the Hotel Yearbook 2013 contained a number of articles on thought-provoking management subjects and ideas ranging from crowdsourcing and micro-branding to behavioral economics and scenario planning.

Hotel Yearbook 2012

With the financial crisis continuing, the Hotel Yearbook’s contributors looked at the industry’s prospects with a mix of caution and hope – and even some optimism. Writing for us that year was a host of experts and commentators such as Giovanni Angelini from Hong Kong, Michael Hirst from London and Keith Kefgen from New York. As in past editions, the academic world also contributed, with articles by ESSEC’s Peter O’Connor, Cornell’s Rohit Verma, and Lausanne’s Ian Millar. The Horwath country reports covered the industry outlook in 30 different markets around the world.

Hotel Yearbook 2011

In 2011, the Hotel Yearbook hugely expanded its special section provided by the worldwide experts from Horwath HTL. Twenty Horwath offices contributed country reports covering hotel markets from China and India to Spain, Australia, Russia and Vietnam. Sir David Michels, former CEO of Hilton International, shared his insights, as did Choice CEO Stephen Joyce, Four Seasons’ new CEO Kathleen Taylor and Best Western’s CEO David Kong.

Hotel Yearbook 2010

The 2010 edition included our first-ever Special Report, a 50-page section on “Southern Africa in 2010”, with contributions from several regional experts and industry CEOs. In addition, that year’s publication featured input from such notable industry executives as Fairmont’s Thomas Storey, Ritz-Carlton’s Simon Cooper, Six Senses’ Sonu Shivdasani, Four Seasons’ Isadore Sharp, Mandarin Oriental’s Edouard Ettedgui, and Taj’s Ray Bickson.

Hotel Yearbook 2009

In the 2009 edition of the Hotel Yearbook, our far-flung editorial contributors included top managers of several hotel groups, among them Marriott’s Ed Fuller, Mövenpick’s Jean-Gabriel Peres, and Scandic Hotels’ Frank Fiskers. The AH&LA’s Marlene Colucci assessed the changes that the US lodging industry could face with newly elected Barack Obama in the White House, and a team of ISHC contributors chose the most interesting new hotels opening on each continent in the coming year.

Hotel Yearbook 2008

In this last pre-crisis year, our contributors were still full of optimism for the outlook of travel and the hotel industry. Among them were the CEO of Dubai-based Jumeirah Hotels, Gerald Lawless; CEO Steve Rushmore of HVS; Michael Sagild, COO of Bangkok-based Minor International; Claus Sendlinger, CEO of Design Hotels in Berlin; and Paul McManus, CEO of Leading Hotels of the World.

Hotel Yearbook 2007

The inaugural edition of The Hotel Yearbook boasted a number of high-profile contributors including EasyJet founder Stellios Haji-Ioannou on his new concept, EasyHotel; IH&RA CEO David McMillan on the imminent rise of the Chinese traveler; Arthur de Haast, Global CEO of Jones Lang LaSalle Hotels, on the investment outlook; Kempinski CEO Reto Wittwer on his company’s growth strategy; and Rezidor CEO on the most critical issues facing the industry in 2007.







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