HYB Special Edition - Technology 2017

All around the room

Fraser Hickox

By Fraser Hickox – In the hotel room, guests face a dizzying number of different touch points where they come into contact with technology. And in terms of how easy these human-tech interfaces are to find, then understand, and ultimately use, nearly all of them can be said to have room for improvement. Hong Kong-based Fraser Hickox takes us on a tour of the guest room, sharing his observations and insights.

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A CEO’s perspective on technology | By Bill Walshe

HYB Special Edition - Technology 2017

The Hotel Yearbook launches its 4th annual look at hotel technology trends. This 100-page e-book features contributions from more than 30 opinion leaders around the world on the outlook for technological innovation in several key areas affecting the future success of a hotel enterprise. It covers a wide range of technology issues, from robotics and revenue management to managing IT talent, a wide range of topics guaranteeing that there is something in it for everyone concerned with integrating technology in their operations. Underscoring its focus on innovation, The Hotel Yearbook 2017 – Technology includes a special section featuring 18 hospitality start- ups, each making use of different tech approaches to provide creative solutions to hospitality challenges. As in past editions, our partner is HFTP.


Other articles in this edition

A CEO’s perspective on technology

By Bill Walshe, CEO at Viceroy Hotel Group

Big data and big trends mean big opportunity for revenue managers in 2017

By Tammy Farley, President & Co-Founder, The Rainmaker Group

Cloud-driven leadership: 5 mandates to grow market share

By Dr. Peter Agel, Global Segment Leader Hotels at Oracle
and Sundar Swaminathan, Director, Marketing - Oracle Hospitality Global Business Unit

Cloud computing agreements: Five things to look out for

By Joby Beretta, Founder and Executive Director at The Bench

Not your father's service bus

By Nick Price, CIO at citizenM

Customer-centric hotel payments: Are you missing an opportunity to get more direct bookings?

By Diederik Van Gool, Business Development Manager Travel | EMEA at worldpay

Taking the guest experience to the next level with mobile access

By Markus Boberg, Vice President Business Development at ASSA ABLOY Hospitality

How IoT technology is re-imagining the guest experience

By Suman Pal, Product & Pricing Management Leader at Agilysys

So much more than “fixers”

By Brenda O'Neil, Managing Director at Right

Why hack a thermostat in a hotel room?

By Alexander Dörsam, Head of Security Services at Antago GmbH

Building an adaptive security program for the hotel industry

By Dileep Sreedharan, Information Security Director of the Jumeirah Group

Total hotel revenue management? Scratch that! Call it revenue optimization!

By Sherry Marek, Co Founder, Vice President at Datavision Technologies

Boosting direct hotel bookings with personalization as the solution

By Kristian Valk, CEO & Founder Hotelchamp

Ride the wave: The analytics tsunami is upon us

By Paul Van Meerendonk, Director - Advisory Services at IDeaS Revenue Optimization

Technology pressures on today’s property management systems

By Jos Schaap, Founder and CEO of StayNTouch

Hotel apps: What’s next?

By Roger El Khoury, Managing Partner at NEORCHA sarl

Boosting innovation in the HoReCa business

By Olaf Koch, CEO of METRO AG

What to do when being an astronaut is not an option any more

By Jens Lapinski, Managing Director at Techstars

My approach to revolutionizing the hospitality industry

By Ian Millar, Professor at Ecole hôtelière de Lausanne

Guest value: the limiting factor to digitization in hospitality

By Pierre Boettner , founder and CEO, hospitality pulse

Hotel Technology Next Generation: The way forward

By Monika Nerger, Global Chief Information Officer at Mandarin Oriental Hotel Group

The end of the PBX as we know it

By David Maayani, CTO & Founder at GrayMatter Networks

The business of housekeeping: Is technology in housekeeping an option or a prerequisite?

By Eric Rogers, Regional Head EMEA at FCS Computer Systems

Realistic visions on the virtual world of hospitality

By Guy-Georges Trigallez, Co Founder/Owner No Dutch No Glory

Bridge on the River Data: Reinforcements are on the way

By Peter Starks, President - REDglobal, Former Dean of Faculty The Hague Hotel School

The human side of change

By Colin Abercrombie, Managing Director at Abercrombie Training and Management Consultancy

Innovation Hub @ EAHM: Bringing research and educational benefits to hospitality stakeholders

By Sanjay Nadkarni, Director of Research & Innovation at Emirates Academy of Hospitality Management

How to deal with consultants effectively: A view from the other side

By Ted Horner, Information Technology and Services Consultant

As the bartender buzzed and whirred, the martini was shaken, not stirred

By David Sjolander, Chief Operating Officer at Hotel Technology Next Generation

Hospitality industry expansion is being fueled by alternatives

By Prakash Shukla, Managing Partner with seed firm Solarex LLC

Envisaging the hotel of the future

By James Law, Founder & CEO at Cybertecture International

Other Hotel Yearbook Editions

The HOTEL Yearbook Special Edition - Digital Marketing 2017

The Hotel Yearbook 2017–Digital Marketing features editorial contributions from 35 opinion leaders around the world on the ways hotel companies will be using digital marketing techniques in the years ahead. Considering the huge impact that online marketing can have on a hotel company’s bookings, The Hotel Yearbook 2017–Digital Marketing is a must read for marketing decision makers throughout the entire industry.

HYB Special Edition - Technology 2017

The Hotel Yearbook launches its 4th annual look at hotel technology trends. This 100-page e-book features contributions from more than 30 opinion leaders around the world on the outlook for technological innovation in several key areas affecting the future success of a hotel enterprise. It covers a wide range of technology issues, from robotics and revenue management to managing IT talent, a wide range of topics guaranteeing that there is something in it for everyone concerned with integrating technology in their operations. Underscoring its focus on innovation, The Hotel Yearbook 2017 – Technology includes a special section featuring 18 hospitality start- ups, each making use of different tech approaches to provide creative solutions to hospitality challenges. As in past editions, our partner is HFTP.

HYB Special Edition - Talent Development 2016

The Hotel Yearbook branches out again with a new Special Edition on talent development within the global hospitality industry – where and how it is found, nurtured, trained, and retained. Authors include some of the industry’s best known thinkers and doers in human resources, hospitality management education and senior management.

Hotel Yearbook 2036 - Eyewitness reports from the year 2036

Since 2007, The Hotel Yearbook has provided thousands of decision makers in the hotel industry with valuable opinions and insights on what may be in store in the year ahead. To celebrate the 10th anniversary of this forward-looking publication, The Hotel Yearbook 2036 breaks completely new ground, taking a giant leap 20 years into the future. Written from the viewpoint of the year 2036, the book presents dozens of 'eyewitness reports' from the future: interviews conducted with fictitious hotel industry executives, consultants, experts – and guests – who describe the world of 2036 from their own perspective, and in doing so, illuminate the dramatic changes that hotel companies will confront between 2016 and 2036.

The HOTEL Yearbook Special Edition - Technology 2016

The Hotel Yearbook 2016 – Technology, its third Special Edition focused exclusively on the changing technology landscape in the world of hospitality. "Since its inception in 2007, the editorial concept of The Hotel Yearbook has been to bring together senior hotel industry executives and recognized experts and thought leaders from every part of the industry to write about foresight and innovation in the global hotel business," said Woody Wade, co-publisher. "Our latest edition on technology comprises 90 pages and covers a wide range of topics from Big Data and meta-search to revenue management, robotics and human capital management." Rapidly evolving technological innovations are reshaping every aspect of the hotel industry, from reserving and accessing rooms to improving guests' in-room experience and increasing profitability. The new publication covers these and many other topics.

Hotel Yearbook 2015

The Hotel Yearbook 2015 will become available early January 2015. It features a comprehensive outlook for major geo markets as well as in-depth interviews with hotel group executives focusing on key segments including luxury and lifestyle brands. Additional articles include expert views in the fields of design, environment, technology, social media, finance, education, business travel and human resources.

The Hotel Yearbook Special Edition - Technology 2015

The Hotel Yearbook 2015 – Technology marked the 2nd edition of the HOTEL Yearbook special coverage on TECHNOLOGY. The eBook boasted 25+ articles written around all aspects in technology. "Since its inception in 2007, the editorial concept of The Hotel Yearbook has been to bring together senior hotel industry executives and recognized experts and thought leaders from every part of the industry to write about foresight and innovation in the global hotel business," said Woody Wade, publisher. "The aspect of the business that this Special edition focuses on, technology, is especially dynamic – and will have a huge impact on profitability, competitiveness, efficiency, and guest experience." Rapidly evolving technological innovations are reshaping every aspect of the hotel industry, from automating processes to communicating with guests via mobile apps. The new publication covers these and many other topics.

HYB Special Edition - Digital Marketing 2014

Early 2014, The HOTEL Yearbook branches out with a new Special Edition on the future of digital marketing within the global hospitality industry. This special edition is being published in partnership with Hospitality Sales & Marketing Association International Foundation (HSMAI) and will be published in conjunction with HSMAI's Digital Marketing Strategy Conference in New York, February 25th 2014. Authors will include some of the industry’s best known thinkers and doers in various fields of digital marketing such as reputation management, CRM, revenue management, search engine optimization, social media and channel management.

Hotel Yearbook 2014

The Hotel Yearbook 2014 is now available for immediate access. It features a comprehensive outlook for major geo markets as well as in-depth interviews with hotel group executives focusing on key segments including luxury and lifestyle brands. Additional articles include expert views in the fields of design, environment, technology, social media, finance, education, business travel and human resources.

HYB Special Edition - Technology 2014

Wade & Co. SA, the Swiss-based publisher of The Hotel Yearbook, an annual compendium of expert opinion and insights on the future of the hotel industry, announced the launch of The Hotel Yearbook 2014 – Technology, its first Special Edition. The 80-page publication examines the changing technology landscape in the world of hospitality. "Since its inception in 2007, the editorial concept of The Hotel Yearbook has been to bring together senior hotel industry executives and recognized experts and thought leaders from every part of the industry to write about foresight and innovation in the global hotel business," said Woody Wade, publisher. "With this new publication, we are focusing for the first time on just one aspect of the business, technology." Rapidly evolving technological innovations are reshaping every aspect of the hotel industry, from reserving rooms via mobile apps to implementing resource-saving green concepts to improving guests' in-room experience. The new publication covers these and many other topics.

Hotel Yearbook 2013

The 2013 edition featured the first interview with Steigenberger’s new CEO Puneet Chhatwal, as well as a conversation on leadership in uncertain times between Gene Ference and the Dorchester Group’s CEO Chris Cowdray. Our second Special Report appeared, “Spa 2020” – a look at how the spa and hotel industries might overlap, intersect, integrate, compete and collaborate seven years in the future, with spa industry opinion leaders contributing from New York, Bangkok, Washington, Miami and Hong Kong. And as it does every year, the Hotel Yearbook 2013 contained a number of articles on thought-provoking management subjects and ideas ranging from crowdsourcing and micro-branding to behavioral economics and scenario planning.

Hotel Yearbook 2012

With the financial crisis continuing, the Hotel Yearbook’s contributors looked at the industry’s prospects with a mix of caution and hope – and even some optimism. Writing for us that year was a host of experts and commentators such as Giovanni Angelini from Hong Kong, Michael Hirst from London and Keith Kefgen from New York. As in past editions, the academic world also contributed, with articles by ESSEC’s Peter O’Connor, Cornell’s Rohit Verma, and Lausanne’s Ian Millar. The Horwath country reports covered the industry outlook in 30 different markets around the world.

Hotel Yearbook 2011

In 2011, the Hotel Yearbook hugely expanded its special section provided by the worldwide experts from Horwath HTL. Twenty Horwath offices contributed country reports covering hotel markets from China and India to Spain, Australia, Russia and Vietnam. Sir David Michels, former CEO of Hilton International, shared his insights, as did Choice CEO Stephen Joyce, Four Seasons’ new CEO Kathleen Taylor and Best Western’s CEO David Kong.

Hotel Yearbook 2010

The 2010 edition included our first-ever Special Report, a 50-page section on “Southern Africa in 2010”, with contributions from several regional experts and industry CEOs. In addition, that year’s publication featured input from such notable industry executives as Fairmont’s Thomas Storey, Ritz-Carlton’s Simon Cooper, Six Senses’ Sonu Shivdasani, Four Seasons’ Isadore Sharp, Mandarin Oriental’s Edouard Ettedgui, and Taj’s Ray Bickson.

Hotel Yearbook 2009

In the 2009 edition of the Hotel Yearbook, our far-flung editorial contributors included top managers of several hotel groups, among them Marriott’s Ed Fuller, Mövenpick’s Jean-Gabriel Peres, and Scandic Hotels’ Frank Fiskers. The AH&LA’s Marlene Colucci assessed the changes that the US lodging industry could face with newly elected Barack Obama in the White House, and a team of ISHC contributors chose the most interesting new hotels opening on each continent in the coming year.

Hotel Yearbook 2008

In this last pre-crisis year, our contributors were still full of optimism for the outlook of travel and the hotel industry. Among them were the CEO of Dubai-based Jumeirah Hotels, Gerald Lawless; CEO Steve Rushmore of HVS; Michael Sagild, COO of Bangkok-based Minor International; Claus Sendlinger, CEO of Design Hotels in Berlin; and Paul McManus, CEO of Leading Hotels of the World.

Hotel Yearbook 2007

The inaugural edition of The Hotel Yearbook boasted a number of high-profile contributors including EasyJet founder Stellios Haji-Ioannou on his new concept, EasyHotel; IH&RA CEO David McMillan on the imminent rise of the Chinese traveler; Arthur de Haast, Global CEO of Jones Lang LaSalle Hotels, on the investment outlook; Kempinski CEO Reto Wittwer on his company’s growth strategy; and Rezidor CEO on the most critical issues facing the industry in 2007.







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