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Cendyn Launches ePlanner Platform

Cendyn announced the launch of the company's newly redesigned ePlanner group sales and operations tool for hotels. Cendyn's ePlanner is an online resource library for hoteliers that puts unlimited

Oracle Cloud Helps Drive Efficiency and Innovation for MGM Resorts International

Oracle Cloud Applications will support MGM Resorts International’s fast-changing business needs as the entertainment company integrates systems and streamlines operations to drive efficiency

Hotelogix Launches Unified Marketplace Platform for Hotels

Hotelogix, a cloud-based Hotel Property Management System provider, announced the launch of ‘Hotelogix Marketplace’. This unified marketplace will serve as a one-stop shop for Hotelogix users

Crystal Springs Resort Launches Smartconcierge Ivy at Grand Cascades Lodge and Minerals Hotel

Go Moment®, a provider of real-time artificial intelligence guest communication solutions for the hospitality industry, announced that they have welcomed Crystal Springs Resort and its two hotels

Heart Failure': The Leading Cause Of Bad Reviews

When you read a cross-section of negative comments from online reviews and guest surveys, it’s easy to recognize a common theme across all lodging operations: 'Heart failure', to be more specifically

The Hotels Network CEO: Personalization Is Opportunity

Exclusive Feature: The Hotels Network, an innovative company offering technology designed to help hotels increase their revenue through 'predictive personalization' to encourage direct bookings

Top Risk Management Tips when in Crowded Places

Concerts, festive markets or shopping on the high street – the holiday season is always a popular time for going out and, as much as these events are to be enjoyed, it is important that anyone

How Hotel Image Management is Changing

Images tell a story which makes hotel image management an important, and sometimes overlooked, aspect of hotel marketing efforts. The images should make guests feel like they are welcome as well

4 Ways Artificial Intelligence Makes Travel Smarter

Artificial Intelligence (AI) is everywhere these days—from smart assistants, cars and homes to investing, advertising, security and medicine—and it’s evolving rapidly

“Heart Failure”: The Leading Cause Of Bad Reviews
By Doug Kennedy - President of the Kennedy Training Network

When you read a cross-section of negative comments from online reviews and guest surveys, it's easy to recognize a common theme across all lodging operations: "Heart failure." More specifically, I am