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<_id>4104960 <_index>news <_score> <_source> Need to overhaul your meetings product? There are some people you should talk to. Thomas McDermott 148003935 Vice President of Corporate Marketing at Tambourine 0 0 Thomas McDermott 410 15060032 153104647.jpg 20190910195345 330 150000322 150000322 0 Tambourine 17016443 153047894.jpg Need to overhaul your meetings product? There are some people you should talk to. 1414 73056246 153128484.jpg photo 20210615220245 2121 2021-06-15T22:03:14 Today, we’re talking about…Improving your meetings and groups product. Product comes first. Before the website and marketing plan, before listing your meeting space on Cvent, before your sales team responds to that first lead, someone, somewhere, decided on the product. The product? That’s what you’re selling to meeting planners. But who decided on what that product includes and how it’s been positioned in the marketplace? When was the last time your meetings product was updated? Get a grip on your meetings product. In order for marketing to communicate your product and more importantly differentiate your product in the market, they’ve got to know it inside and out. Not just the big picture stuff, the nuances. And that requires talking to all the people who intersect with that product. Talk to provisioning.The best product improvements come from the people who provision your meetings and groups product every single day. That’s the catering sales manager and your relationship team, the people who work hand in hand with the corporate planners. Ask them what’s working and what isn’t. Is it your service they remember? Your venues? The F&B? Is there an area that consistently causes friction? Is there a misalignment between what sales is selling and what you’re delivering? This is where you’ll hear about it. Talk to sales.Your sales team is your best research tool. Every day they listen to the good, the bad and the ugly from meeting planners. Is that feedback making its way back to product marketing? What’s the most consistent reason you win business? Maybe it’s time to start amplifying that. What’s the most consistent reason you lose business? Isn’t it time to plug that hole? Are meeting planners asking for something you’re simply not offering? Your sales team is on the front lines of what the market is asking for. Listen up! Shop your competitors. It’s amazing what you can learn about your own product by shopping your competitor’s websites. How are they positioning their product? Is their meetings and groups website better than yours? Are they doing a better job differentiating their product from yours? Finding the gaps in your competition is where new opportunities reside. That’s how you find out you’re the only property in town with an award winning chef. Or you’ve got twice as much meeting space as everyone else. Or you’re the only one with three outdoor venues. Dig deep, find out exactly how you’re different. That’s your competitive edge. Maybe they’ve got you beat. Getting to know your compset gives you insight into whether or not it’s time to pivot. Maybe your competition truly does have you beat. Maybe you just can’t compete against all the high-end venues in your market. Isn’t it better to know that than to continue wasting money trying to compete against them for the same business? Maybe it’s time to reposition as a budget friendly space for small local meetings and gatherings. What’s the market asking for? Sometimes market shifts happen slowly over a period of time. Sometimes, they happen instantly. A great example of an instant market shift is the 2020 shift to hybrid meetings. It’s forcing hotel teams to adapt, and to adapt quickly. Has this shift made its way back to marketing? Has it been added to the website, the sales deck? Have you armed your sales team with a case study of one that went well so they are better prepared to communicate to potential planners? About TambourineTambourine uses technology and creativity to increase revenue for hotels and destinations worldwide. The firm, now in its 36th year, is located in Fort Lauderdale, Carlsbad, and Bogota. Visit Tambourine to learn more about our new line of segment-based hospitality solutions. Today, we’re talking about…Improving your meetings and groups product. Product comes first. Before the website and marketing plan, before listing your meeting space on Cvent, before your sales team responds to that first lead, someone, somewhere, decided on the product. The product? That’s what you’re selling to meeting planners. But who decided on what that product includes and how it’s been positioned in the marketplace? When was the last time your meetings product was updated? Get a grip on your meetings product. In order for marketing to communicate your product and more importantly differentiate your product in the market, they’ve got to know it inside and out. Not just the big picture stuff, the nuances. And that requires talking to all the people who intersect with that product. Talk to provisioning.The best product improvements come from the people who provision your meetings and groups product every single day. That’s the catering sales manager and your relationship team, the people who work hand in hand with the corporate planners. Ask them what’s working and what isn’t. Is it your service they remember? Your venues? The F&B? Is there an area that consistently causes friction? Is there a misalignment between what sales is selling and what you’re delivering? This is where you’ll hear about it. Talk to sales.Your sales team is your best research tool. Every day they listen to the good, the bad and the ugly from meeting planners. Is that feedback making its way back to product marketing? What’s the most consistent reason you win business? Maybe it’s time to start amplifying that. What’s the most consistent reason you lose business? Isn’t it time to plug that hole? Are meeting planners asking for something you’re simply not offering? Your sales team is on the front lines of what the market is asking for. Listen up! Shop your competitors. It’s amazing what you can learn about your own product by shopping your competitor’s websites. How are they positioning their product? Is their meetings and groups website better than yours? Are they doing a better job differentiating their product from yours? Finding the gaps in your competition is where new opportunities reside. That’s how you find out you’re the only property in town with an award winning chef. Or you’ve got twice as much meeting space as everyone else. Or you’re the only one with three outdoor venues. Dig deep, find out exactly how you’re different. That’s your competitive edge. Maybe they’ve got you beat. Getting to know your compset gives you insight into whether or not it’s time to pivot. Maybe your competition truly does have you beat. Maybe you just can’t compete against all the high-end venues in your market. Isn’t it better to know that than to continue wasting money trying to compete against them for the same business? Maybe it’s time to reposition as a budget friendly space for small local meetings and gatherings. What’s the market asking for? Sometimes market shifts happen slowly over a period of time. Sometimes, they happen instantly. A great example of an instant market shift is the 2020 shift to hybrid meetings. It’s forcing hotel teams to adapt, and to adapt quickly. Has this shift made its way back to marketing? Has it been added to the website, the sales deck? Have you armed your sales team with a case study of one that went well so they are better prepared to communicate to potential planners? About TambourineTambourine uses technology and creativity to increase revenue for hotels and destinations worldwide. The firm, now in its 36th year, is located in Fort Lauderdale, Carlsbad, and Bogota. Visit Tambourine to learn more about our new line of segment-based hospitality solutions. opinion 374 <_type>_doc Today, we’re talking about…Improving your meetings and groups product. Product comes first. Before the website and marketing plan, before listing your meeting space on Cvent, before your sales team responds 1623794594000 <_id>79021935 <_index>appointment <_score> <_source> Jason McCarty Appointed Director Of Golf at Cabot Saint Lucia Jason McCarty Cabot Saint Lucia Director Of Golf appointed 0 0 General Management 31000022 0 Jason McCarty 1549 15065632 153128483.jpg 20210615174943 1095 Saint Lucia 157000446 150000326 157000446 Cabot Saint Lucia 150000326 0 Cabot Links 17021622 13.909444 -60.978893 2021-06-15T17:50:59 Cabot, the developer and operator of master-planned golf resort communities, announced today that Jason McCarty has joined Cabot Saint Lucia as Director of Golf. The second project from the brand is set to open in 2022 on a spectacular 375-acre peninsula at the northern tip of Saint Lucia. Situated along 1.5 miles of breathtaking coastline, Cabot Saint Lucia will be home to a residential community with world-class amenities, a boutique resort and a standout golf club with Coore & Crenshaw's first Caribbean course. In this role, McCarty will spearhead all golf operations at the highly anticipated 18-hole Cabot Point golf course, where nine holes play along the Caribbean Sea and other striking elements include sweeping meadows and dramatic elevation changes. McCarty will be responsible for developing and maintaining an exceptional experience for both members and staff. Key responsibilities also include growing the professional golf staff and the greater golf operations team; golf instruction and player development programs; fiscal management for all golf areas; oversight of operational policies and more. appointment 67 <_type>_doc Cabot, the developer and operator of master-planned golf resort communities, announced today that Jason McCarty has joined Cabot Saint Lucia as Director of Golf. The second project from the brand is set 1623779459000 photos 41 hits <_id>73056246 <_index>photo <_score> <_source> Need to overhaul your meetings product? There are some people you should talk to. 1414 153128484.jpg 20210615220245 2121 Need to overhaul your meetings product? There are some people you should talk to. 4104960 photo <_type>_doc 1623794564000 <_id>73056245 <_index>photo <_score> <_source> Hyde Dubai Business Bay Hyde Hotels to Open its First International Property in Dubai 41006517 1522 153128482.jpg 20210615174644 2700 photo <_type>_doc 1623779203000 <_id>73056244 <_index>photo <_score> <_source> Westgate New York Grand Central Westgate New York Grand Central Debuts $20 Million Renovation of its Landmark Hotel 41006516 520 153128481.jpg 20210615174222 918 photo <_type>_doc 1623778941000 <_id>73056243 <_index>photo <_score> <_source> Westgate New York Grand Central Westgate New York Grand Central Debuts $20 Million Renovation of its Landmark Hotel 41006516 520 153128480.jpg 20210615174212 918 photo <_type>_doc 1623778932000 <_id>73056242 <_index>photo <_score> <_source> Westgate New York Grand Central Westgate New York Grand Central Debuts $20 Million Renovation of its Landmark Hotel 41006516 520 153128479.jpg 20210615174158 918 photo <_type>_doc 1623778918000 <_id>73056241 <_index>photo <_score> <_source> Westgate New York Grand Central Westgate New York Grand Central Debuts $20 Million Renovation of its Landmark Hotel 41006516 520 153128478.jpg 20210615174148 918 photo <_type>_doc 1623778907000 <_id>73056240 <_index>photo <_score> <_source> Westgate New York Grand Central Westgate New York Grand Central Debuts $20 Million Renovation of its Landmark Hotel 41006516 520 153128477.jpg 20210615173934 918 photo <_type>_doc 1623778773000 <_id>73056239 <_index>photo <_score> <_source> Renaissance Hotels Declares 2021 the Summer of the Cosmopolitan 2668 153128476.jpg 20210615170934 4000 photo <_type>_doc 1623776974000 <_id>73056237 <_index>photo <_score> <_source> Hilton Tahiti Resort Hilton Tahiti Resort Will Open In Fall 2021 41006515 2712 153128472.jpg 20210615161027 4286 photo <_type>_doc 1623773426000 <_id>73056236 <_index>photo <_score> <_source> Hilton Tahiti Resort Hilton Tahiti Resort Will Open In Fall 2021 41006515 1780 153128471.jpg 20210615161015 3302 photo <_type>_doc 1623773414000 <_id>73056235 <_index>photo <_score> <_source> Hilton Tahiti Resort Hilton Tahiti Resort Will Open In Fall 2021 41006515 2574 153128470.jpg 20210615161005 4455 photo <_type>_doc 1623773404000 <_id>73056234 <_index>photo <_score> <_source> Hilton Cancun, an All-Inclusive Resort Hilton Cancun, An All-Inclusive Resort Is Expected To Open In Fall 2021 41006514 792 153128469.jpg 20210615160204 1200 photo <_type>_doc 1623772924000 <_id>73056233 <_index>photo <_score> <_source> Hilton Cancun, an All-Inclusive Resort Hilton Cancun, An All-Inclusive Resort Is Expected To Open In Fall 2021 41006514 696 153128468.jpg 20210615160153 1200 photo <_type>_doc 1623772912000 <_id>73056232 <_index>photo <_score> <_source> "Direct Guest Engagement essential to Capture Travel Demand" says Ruby Hotels VP 2168 153128465.jpg 20210615142027 3251 photo <_type>_doc 1623766826000 <_id>73056231 <_index>photo <_score> <_source> Taj Is India's Strongest Hospitality Brand 756 153128464.jpg 20210615141920 756 photo <_type>_doc 1623766760000 <_id>73056230 <_index>photo <_score> <_source> Four Seasons Hotel Hampshire Redesigned Guest Rooms And Suites Inspired By Nature Unveiled At Four Seasons Hotel Hampshire 41006513 1872 153128463.jpg 20210615134709 3000 photo <_type>_doc 1623764829000 <_id>73056229 <_index>photo <_score> <_source> Hyatt Regency Taghazout Hyatt Announces The Opening Of Hyatt Regency Taghazout 41006512 719 153128462.jpg 20210615133747 1280 photo <_type>_doc 1623764267000 <_id>73056228 <_index>photo <_score> <_source> Hyatt Regency Taghazout Hyatt Announces The Opening Of Hyatt Regency Taghazout 41006512 1519 153128461.jpg 20210615133739 2700 photo <_type>_doc 1623764259000 <_id>73056227 <_index>photo <_score> <_source> Viceroy Kopaonik Serbia Viceroy Kopaonik Serbia, A Breathtaking Luxury Mountain Resort, Is Now Open 41006511 1280 153128460.jpg 20210615132623 1920 photo <_type>_doc 1623763582000 <_id>73056225 <_index>photo <_score> <_source> Google Hotel Free Booking Links - OTA Independence or Competition? 1081 153128458.jpg 20210615125142 1909 photo <_type>_doc 1623761501000 <_id>73056224 <_index>photo <_score> <_source> Smerf Booking Opportunities Are Back 1012 153128456.jpg 20210615122739 1526 SMERF Booking Opportunities Are Back 4104948 photo <_type>_doc 1623760059000 <_id>73056222 <_index>photo <_score> <_source> Centara Mirage Resort Mui Ne Centara Drives International Expansion With World’s Second Centara Mirage Resort In Vietnam 41006510 905 153128452.jpg 20210615120538 1919 photo <_type>_doc 1623758738000 <_id>73056221 <_index>photo <_score> <_source> Hotel Marketing - What Separates Winners from Losers? 649 153128450.jpg 20210615115724 1145 photo <_type>_doc 1623758244000 <_id>73056220 <_index>photo <_score> <_source> The Westin Tempe Tempe’s Newest Hotel Now Booking Fall Stays Ahead Of August Debut 41006509 2116 153128447.jpg 20210615113733 2568 photo <_type>_doc 1623757052000 <_id>73056219 <_index>photo <_score> <_source> Accor Says It’s Time To ‘Go All Out’ With New Campaign Celebrating Our Cities 720 153128446.jpg 20210615112732 1280 Accor Says It’s Time To ‘Go All Out’ With New Campaign Celebrating Our Cities 4104945 photo <_type>_doc 1623756451000 eq 41
<_id>41006517 <_index>announcement <_score> <_source> Hyde Hotels to Open its First International Property in Dubai Hyde Hotels & Residences 23000584 0 2021-06-15 0 Q4 2021 Hyde Hotels & Residences 612 41006517 153092858.jpg 20210303100509 792 Hyde Dubai Business Bay 42006297 276 Dubai, United Arab Emirates Dubai 157000322 150000324 157000322 150000324 0 Accor 17000714 Hyde Dubai Business Bay 1522 73056245 153128482.jpg photo 20210615174644 2700 25.1831647 55.272887 2021-06-15T17:47:32 The Hyde Hotels, Resorts & Residences brand today announced Dubai's first Hyde Hotel to open in Dubai Business Bay with four branded culinary experiences. The Hyde Hotels, Resorts & Residences brand today announced Dubai's first Hyde Hotel to open in Dubai Business Bay with four branded culinary experiences. Hyde Hotels, Resorts & Residences, part of the world-leading Accor group, today announced the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade. The project is being developed in collaboration with owner, Emerald Palace Group, who have been successfully developing and constructing residential projects in Ukraine, UAE and Russia since 1996, including the newly announced Raffles the Palm Dubai. This news comes on the heels of Accor's latest phase of expansion and its planned joint venture with Ennismore, which will see the creation of one of the world's largest and fastest growing lifestyle operators, set to include Hyde Hotels, Resorts & Residences. This will be the fifth opening under the Hyde brand. Hyde Hotel Dubai Business Bay, a five-star hotel, is set to open in Q4 2021. The 276-rooms, all with balconies, will be a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa - the tallest building in the world. The Hotel will feature three incredible culinary experiences from Accor including the Mediterranean concept, Cleo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern and The Perq, a coffee concept, as well as a lobby lounge, Hyde pool and lounge, five meeting rooms and a function hall, a spa, male/female salon, fitness center, a swimming pool and retail area. The hotel's public areas, guestrooms and Cleo will be designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge to be designed by Tristan Plessis Studio. Accor's introduction of the Hyde brand to Dubai follows the hospitality company's global expansion of its luxury and premium lifestyle portfolio as part of a recent acquisition of sbe's hotel brands. Additional openings include the recent debuts of SLS Dubai and SLS Cancun. The property will be part of the ALL Accor Live Limitless, Accor's lifestyle loyalty program, allowing guests to earn and redeem points when staying at the hotel. Hyde Dubai is situated in the Business Bay area which was created as "a city within a city" featuring an array of top tier dining options, trendy bars, spas, clubs and much more. The Dubai Water Canal is one of the longest waterfront promenades in Dubai spanning almost 12km. Business Bay is a top trendy residential and professional hub in Dubai, making it the ideal location for Hyde Dubai. pipeline 22 <_type>_doc The Hyde Hotels, Resorts & Residences brand today announced Dubai's first Hyde Hotel to open in Dubai Business Bay with four branded culinary experiences. Hyde Hotels, Resorts & Residences, part of the 1623779252000 <_id>41006516 <_index>announcement <_score> <_source> Westgate New York Grand Central Debuts $20 Million Renovation of its Landmark Hotel 0 2021-06-15 0 Westgate Resorts 104 41006516 153090159.jpg 20180607100310 200 Westgate New York Grand Central 42006296 299 New York, New York, United States New York 157000547 157000547 158000354 150000320 150000320 158000354 0 Westgate Resorts 17001819 Westgate New York Grand Central 520 73056240 153128477.jpg photo 20210615173934 918 Westgate New York Grand Central 520 73056241 153128478.jpg photo 20210615174148 918 Westgate New York Grand Central 520 73056242 153128479.jpg photo 20210615174158 918 Westgate New York Grand Central 520 73056243 153128480.jpg photo 20210615174212 918 Westgate New York Grand Central 520 73056244 153128481.jpg photo 20210615174222 918 40.7494225 -73.9719587 2021-06-15T17:43:11 First Two Guests Are Paying $6.25 per night, the same rate they paid while Honeymooning at the Hotel in 1945. First Two Guests Are Paying $6.25 per night, the same rate they paid while Honeymooning at the Hotel in 1945. Westgate New York Grand Central released details today of its expansive, $20 million renovation as the hotel announced its official opening date of Tuesday, June 22. Located in the heart of Tudor City, this iconic Midtown East NYC hotel celebrates the art deco period of the 1930s with a comprehensive period-specific renovation of its 299 Luxe guest rooms and suites, along with a completely reimagined lobby and a brand-new European inspired Tudor City Tavern. Each of the newly renovated and redesigned guest rooms at Westgate New York Grand Central feature Herringbone wood flooring, refreshed painting, all-new, period-specific art deco furniture and artwork throughout, as well as updated lighting. The legs of the in-room desk are even made to look like an old radiator. The goal of the renovation was to provide modern amenities while maintaining the charm of Tudor City circa 1930. A true rarity in the city, the Luxe King Balcony rooms allow guests to step outside for fresh air and experience unparalleled views of the city and Manhattan's East River. To commemorate the grand reopening of Westgate New York Grand Central, Westgate has invited back as its first guests a couple who honeymooned at the property in 1945 to help them celebrate their recent 75th wedding anniversary. After meeting in Brooklyn, Maurice and Sally Goller tied the knot at a NYC delicatessen in 1945, and enjoyed their honeymoon at the legendary Hotel Tudor (now Westgate New York Grand Central) that same year. The hotel bill was $6.25 per night - a rate that Westgate will be honoring each year the couple returns to celebrate their nuptials. Additionally, Westgate is extending the opportunity to experience Westgate New York Grand Central for the 1945 rate of $6.25/night to twenty (20) guest parties, for stays (up to three nights) and parties of up to two guests in a Luxe Queen Room by entering the official NYC: A Love Story Contest. Entrants will also be eligible for a special grand prize of a 4-day/3-night stay, including a $200 resort credit, to Westgate New York Grand Central. Westgate New York Grand Central adheres to the comprehensive protocols outlined in WestgateCARES, an all-encompassing health and safety program the company developed to safely run its resorts, hotels, restaurants, retail outlets, spas, casinos and other amenities. Information can be found by visiting www.WestgateCares.com. For more information about Westgate New York Grand Central, visit www.westgatenyc.com. renovation 21 <_type>_doc First Two Guests Are Paying $6.25 per night, the same rate they paid while Honeymooning at the Hotel in 1945. Westgate New York Grand Central released details today of its expansive, $20 million renovation 1623778991000 <_id>4104959 <_index>news <_score> <_source> Hoteliers’ Top 10 Revenue Management Questions… ANSWERED Erik Muñoz 148003862 Chief Commercial Officer (CCO) at Lybra.tech 0 0 Revenue Management 147000329 Travel Technology 147000349 Lodging Industry 147000391 Big Data 147000430 Erik Muñoz 350 15059145 153101595.jpg 20190603125856 350 150000322 150000322 0 Lybra 17020792 153101555.jpg 2021-06-15T17:30:00 Many hoteliers struggle with the same revenue management questions, especially during times of significant market uncertainty, like we are currently experiencing. Never fear; I'm here to answer hoteliers’ top 10 questions about revenue management in the times of COVID: Many hoteliers struggle with the same revenue management questions, especially during times of significant market uncertainty, like we are currently experiencing. Never fear; I'm here to answer hoteliers’ top 10 questions about revenue management in the times of COVID: Q1) What is your view on the importance of revenue management in times of COVID? Revenue management is equally important today, as it was before the pandemic; however, today there should be a much greater focus on improving cost control and profitability, as well as a significant focus on demand generation. One of the areas where revenue managers should be focusing is online marketing/advertising; specifically, any investment in online marketing must have solid data to support that investment and, if it doesn’t, it should be cancelled to contain costs. One other crucial area where revenue managers must focus is demand generation, as global travel has come to an almost complete standstill during the COVID pandemic. To generate demand, your property must understand upcoming trends and be able to adjust accordingly. One of the best indicators of the intent to travel is flight search data so understanding flight search demand is crucial. When you know which countries (or even, specific airports) have the strongest flight search demand for your property’s destination, you can leverage this information to adjust your marketing and revenue management strategies to reach and capture more of the pre-existing demand that is already planning on traveling to your destination. Q2) How can you forecast effectively without relevant historical data? Because we have lived through a completely unprecedented year, historical data should no longer be the primary focus of RMS algorithms, because there is no ability to do a direct comparison. Historical data should not be completely factored out of the forecast algorithm; instead, the weighting of historical demand must be greatly reduced in the algorithm, but not completely ignored. Most importantly, the revenue management forecast algorithm must be updated to incorporate and prioritize real-time, demand-centric data points, such as: Market demand data Hotel competitor prices Events Flight search demand data (which will be especially important for hotels that are in an area where guests typically travel by air to reach the property) Q3) Are you expecting new segments to develop from COVID? Absolutely, but I think that it’s more important to understand how guest behavior has changed, post-COVID, rather than using the traditional segment categorization, to be most profitable. Here are two examples… I, personally, do not expect MICE (Meetings, Incentives, Conventions and Exhibitions) business to return to the levels of 2019 for at least 3 to 5 years – and perhaps, never. (Of course, this is just my humble opinion and I do hope I’m wrong.) As such, MICE businesses have had to adapt to appeal to consumers’ post-COVID behaviors; when the world opens again, hybrid events (a mix of in-person attendees and virtual attendees) will become the primary format for most MICE events. Unfortunately, hotels who had relied upon those large-scale events to supply most of their revenue will be negatively impacted by this because, obviously, even when an event happens, less people are arriving, in-person. This is the perfect opportunity for business and city-center hotels, who used to rely on MICE business, to really think about how they can position themselves to best cater to new consumer behaviors, by developing a strategy to use your pre-existing space for a different activity that will attract in-person guests (from a different demographic). Another great example is the rise of the digital nomad lifestyle; today, many people are in a fortunate position to be able to travel around the world, while working remotely. These newly empowered remote workers are a profitable demographic, and all types of hotels should adjust their marketing strategies to appeal to/fulfill this type of traveler’s needs. To be successful today, hoteliers must try to identify new consumer behaviors that will drive new segments of travelers, and then adapt their revenue management and marketing strategies to reach that segment. Q4) What is your view on the future role of data analytics in revenue management? In the future, data analytics will continue to be a much more important development in hotel revenue management systems, and the key differentiator between RMS will be data quality and data integrity. In addition, RMS algorithms must be designed and optimized to use real-time demand data to ensure that a hotel’s room rates evolve, as the market does, instead of only a few times a day. I expect this trend to continue as hoteliers realize the importance and value of all kinds of real-time demand data, including rate shopping data, hotel reputation data, flight search data, and events. These metrics will be very important to maximize revenue optimization, so RMS should have this data integrated, in real-time, into their algorithm to enable hotels’ success today, and post-COVID. Q5) How can hotels win the war with OTAs, post-COVID? “Make friends, not war!” Isn’t that how the saying goes?! Most hoteliers perceive OTA commissions to be really high and are obsessed with any advice that promises more direct bookings, but to me, this debate is like comparing Amazon to Etsy. For example, if you operate a very guest service-focused hotel – meaning, you consistently deliver great service to your guests and you really have an outstanding hotel business – then you are in a very strong position to receive more direct business, and obviously, more repeat business. Even so, you should not completely remove your property from the OTAs; the OTAs are there to add to or complement your online distribution, in addition to the direct business that you already secure – even if just for the sake of the Billboard Effect. On the flip side, if you are a standard hotel, without a strong service culture, you have a very limited ability to drive more direct traffic or repeat business, so you should absolutely prioritize the OTAs to earn as many bookings as possible. Now, I’m aware that I’ve just described two very extreme cases – amazing service culture, zero service culture ­– and I acknowledge that most hotels will fall somewhere in the middle of the two – again, meaning that a mix of direct and indirect online distribution will be important to maintain profitability. But if hoteliers do want to increase their direct bookings, there is one very simple way to do it: by prioritizing guest service, above all else. If a hotel delivers an amazing hospitality experience to every guest, consistently and predictably, they will have more power, over time, to gradually shift more bookings to the direct channel (versus indirect). Unfortunately, the error that many hotel operators make is on focusing too much on the rising cost of third-party distribution, rather than focusing on what their business is all about (and what will make their property more consistently profitable, in the long run): true hospitality. Q6) What’s your view on Google’s step into Distribution via Google Ads? It’s great! Google have been offering an online advertising program for hotels since 2010, gradually adding more and more functionality over time. Recently, Google made it possible for hotels to get free organic listings, which would be listed next to the paid display ads; this initiative was Google’s way to support the return of travel, post-Covid, so that’s a fantastic opportunity for hoteliers to boost their visibility online, for free. Today, Google is really in the ideal position as they command so much online traffic, and are in the ideal position to continue innovating in this area; in my opinion, Google’s innovation is only going to benefit hoteliers more and more, over the long term. Q7) What’s your view on Total Revenue Management (TRM)? Total Revenue Management (TRM) is a more sophisticated level than standard revenue management, in my opinion, but it’s not necessarily one that will benefit every hotel type and size. TRM is more beneficial to hotels or resorts that have large-scale, multiple revenue streams (i.e., extensive F&B operations, spa services, meeting and conferencing space, etc.). These properties have the greatest potential benefit from applying TRM, as it gives a clearer picture of overall profitability, rather than just evaluating earnings solely on room revenue. Q8) What’s your view on new revenue management metrics such as Net RevPAR (NRevPAR)? Net RevPAR (NRevPAR) is a very good metric to incorporate in your hotel business, but it’s a very difficult one to calculate precisely, in terms of the total costs for all online bookings. Why is it so difficult? If your property confirms an OTA reservation, is the cost for that booking only the cost of the commission? Or does it also include the booking fee paid to your booking engine vendor? There are many other things to be considered that can have an effect on the total cost of each booking, including: What if the guest booked a package, with room, breakfast, spa, golf; how will you cost those components? What about the labour costs for your reservation staff, your marketing staff, and sales staff? Of course, those are just two examples of potential costs that could impact your ability to accurately calculate NRevPAR, but there are many others; in short, NRevPAR is a really good metric to work with, even though it is difficult to calculate a precise figure for each booking. Even if you are off by a few Euros, or miss one of the revenue streams in your calculation, you’re still getting a more complete picture of your hotel’s overall profitability – and that’s never a bad thing. Q9) How do you see RM playing a more strategic role in hotel businesses? I’ve seen the Revenue Manager role growing in influence over the years, evolving to become a commercial leader in a hotel’s business, who oversees sales, marketing, revenue management, and e-Commerce or online distribution. In contrast, the traditional general manager’s job description has evolved to become more operationally focused, which is obviously very important; however, I see Revenue Managers having a very clear career path towards becoming the Director of Commercial Enterprise in the very near future. Q10) How do you see Revenue Management Systems (RMS) evolving, as it relates to data science? Today and in the future, data quality will be the key differentiator between revenue management solutions; more and more, RMS will need to move towards offering real-time data updates, rather than once or a few times per day. Eventually, this is going to be commonplace in all high-quality RMS; whereas, today, it’s still quite uncommon. I also see a move towards more cluster-based demand or market-wide demand, so that the Revenue Manager will have a better understanding of location-specific demand. I also can see flight search demand evolving to provide more and more information, such as guest profiles (i.e., solo travelers, couples, families, or small groups). It is important for hotels to consider how the search behavior of each guest profile varies, by city/country/airport of origin. For example, a revenue manager might want to know how many potential guests were interested in traveling to their destination from Tokyo, Shanghai, Hong Kong, and Taipei, AND how do they vary or differ in their search behavior, in the first week of July 2021. In addition to the demand or volumes of search from those geographic origins, revenue managers would also want to know how the booking windows vary, what length of stay (LOS) are they searching for, for potential guests from each geographical origin. As a result, in the near future, I see RMS evolving to a fuller spectrum of demand data, integrated into their algorithms, for better performance and greater accuracy in pricing. opinion 757 <_type>_doc Many hoteliers struggle with the same revenue management questions, especially during times of significant market uncertainty, like we are currently experiencing. Never fear; I'm here to answer hoteliers 1623778200000 <_id>4104958 <_index>news <_score> <_source> Renaissance Hotels Declares 2021 the Summer of the Cosmopolitan Renaissance 23000014 0 0 Food & Beverage 147000333 Brand Marketing 147000408 Renaissance Hotels new 94 15004345 153004335.jpg 20100528095627 180 150000322 150000322 0 Marriott International, Inc. 17000713 153001445.jpg Marriott Renaissance Hotels Declares 2021 the Summer of the Cosmopolitan 2668 73056239 153128476.jpg photo 20210615170934 4000 2021-06-15T17:27:55 Renaissance Hotels, part of Marriott Bonvoy’s portfolio of 30 extraordinary brands and the brand known for celebrating the spirit of the neighborhood through an unexpected hotel experience, declares today that the Cosmopolitan is having a renaissance this summer. Renaissance Hotels, part of Marriott Bonvoy’s portfolio of 30 extraordinary brands and the brand known for celebrating the spirit of the neighborhood through an unexpected hotel experience, declares today that the Cosmopolitan is having a renaissance this summer. Underscoring Renaissance Hotels’ dynamic cocktail culture, the brand is shaking things up with its hotels putting their own spin on Cosmopolitan cocktails and mocktails that celebrate the soul of neighborhoods around the world. Beginning on the first day of Summer on June 20, guests and locals visiting select Renaissance hotels around the world can indulge in this cocktail bar classic, complete with some unexpected contemporary twists and local flavors, expertly crafted by the brand’s in-house mixologists. With people eager to make up for lost time post-pandemic, Renaissance Hotels’ new cocktail offering provides a fresh take on the drink synonymous with celebration and joy. “As we emerge from the pandemic, we all have a thirst for connection with the people and places we’ve missed, along with a desire to indulge in our newfound freedom,” said Jason Nuell, Senior Vice President, Premium Brands, Marriott International. “The Cosmopolitan is arguably one of the greatest cocktail hits of recent decades, and as we enter a modern revival of the Roaring Twenties, Renaissance Hotels’ various takes on the colorful and joyful cocktail aim to help travelers and locals discover the DNA of the neighborhood in a wonderfully new and unexpected way. With the brand’s modern twist on the cocktail, there’s no better way to celebrate those missed milestones and the spirit of the locale than with a Renaissance artfully crafted Cosmo in-hand.” Over at the Renaissance New York Chelsea Hotel, in the city synonymous with the Cosmo, the iconic beverage gets even more New York with the “One Block Away” cocktail, made with vodka from Our/New York, the neighboring distillery and the first distillery in Manhattan since the Prohibition, and twisted with a dash of fresh pomegranate juice. “It’s impossible to leave NYC without having at least one Cosmo!” said Justine Cerato, Owner at Cotto Restaurant, located inside the hotel. “This take on the Cosmo is sure to be an icon in New York City, and so we wanted to honor the classic with vodka from a neighboring distillery and a surprising splash of fresh pomegranate juice.” On the West Coast, Renaissance Esmeralda Resort & Spa in Indian Wells, CA created “The Frozmo,” a frozen version of the classic meant to be enjoyed by the hotel’s pool. The drink is cleverly infused and rimmed with date crystals, as a nod to Coachella Valley’s tasty history of producing gorgeous groves of dates (today, the Valley produces 95% of the dates in the U.S.). “We played around with this recipe a lot. We knew we wanted it to be frozen because who doesn’t love frozen drinks by the pool on a hot day? We also wanted it to represent our neighborhood, and nothing is more representative of Coachella Valley than dates,” explained Tony Tostado and Freddy Mejia, the hotel’s mixologists. Minutes from Los Angeles’ sandy beaches, Renaissance Los Angeles Airport Hotel’s “The Magic Hour” Cosmopolitan was inspired by the city’s captivating sunsets that create the most intoxicating glow. Infusing local vodka, fresh-squeezed lemon juice and house-made blood orange pearls, this drink transports you to that time of day where L.A. is at its most intriguing. “We knew we wanted to blend house-made Blood Orange pearls, California Citrus and a local vodka to put a Renaissance LA modern twist on this iconic beverage. LA’s sunsets intermix hues of orange, yellow and red, so the blood orange really helped us bring the cocktail to life,” said Jason Francisco, the hotel’s Executive Chef. International Renaissance hotels participating in the cocktail program include: The newly opened Renaissance Bordeaux Hotel in France’s “Summer Vibes” Cosmopolitan combines Fair Vodka, Lillet Rouge, Expresso Alchimiste and Jus de Raisin, creating a delicious Bordelais twist on the cocktail, meant to be enjoyed on the hotel’s dazzling rooftop - one of the highest in the city. Renaissance Cancun Resort & Marina’s “Cosmo ZEK” is born from a mixture of local elements including sour orange, mezcal and berries infusion. This eccentric cocktail’s Caribbean notes make it an ideal beachside beverage to enjoy alongside the hotel’s signature Orange Peel Fritters with Grapefruit Salt. Renaissance Beijing Capital Hotel created a neo-classical twist on the cocktail, inspired by the neighborhood’s convergence of its traditional quaintness with its modern fashion scene. “Hutong Cosmo” blends the unexpected flavors of two highly appreciated local ingredients: Erguotou, Beijing’s famous liquor and fresh Haw juice from Hawthorn fruit, an ingredient commonly found in traditional Beijing snacks. “Passion of the Street” is uniquely curated to represent Renaissance Bangkok Ratchaprasong Hotel’s DNA, mixing local essences of Thailand’s capital with a subtle modern twist. Fresh passion fruit, lime juice and a touch of orange Curaçao liqueur add a refreshing sensation, while the organic sticky rice-based Kristall Thai Spirit’s gin stands firmly as an exotic and aromatic base. The hotel’s artisanal homemade passion fruit-induced syrup gives the perfect finishing touch to it. All cocktails will also be available in an alcohol-free ‘mocktail’ version. Every Renaissance hotel around the world features the brand’s signature immersive guest experiences, including Evenings at Renaissance where guests can connect with the locale through nightly programming. A diverse group of local businesses and notable personalities serve as This Way partners, giving travelers a glimpse into each neighborhood by highlighting the style, eats and beats of the destination. For the true spontaneous discoverer, each hotel’s Navigator is on hand to share hidden indigenous gems that travelers won’t find in the guidebooks. pr 625 <_type>_doc Renaissance Hotels, part of Marriott Bonvoy’s portfolio of 30 extraordinary brands and the brand known for celebrating the spirit of the neighborhood through an unexpected hotel experience, declares today 1623778075000 <_id>79021934 <_index>appointment <_score> <_source> Erica Tortora Named Communications Manager at The Ritz-Carlton, South Beach & The Ritz-Carlton, Bal Harbour - FL, USA Erica Tortora The Ritz-Carlton, South Beach & The Ritz-Carlton, Bal Harbour Communications Manager named 0 0 General Management 31000022 0 Erica Tortora 800 15065631 153128475.jpg 20210615165716 800 Florida, United States 157000547 157000547 158000329 150000320 The Ritz-Carlton, South Beach & The Ritz-Carlton, Bal Harbour 150000320 158000329 0 Marriott International, Inc. 17000713 Marriott 25.898996 -80.1232991 2021-06-15T17:01:38 The Ritz-Carlton, South Beach and The Ritz-Carlton, Bal Harbour are pleased to announce Erica Tortora has been named Communications Manager. She joins both Miami Beach resorts with nearly a decade of experience in luxury hospitality. In her new role, Tortora will work with and manage all aspects of each luxury resort's communication efforts including programming, on-property activations and events, food and beverage initiatives, and more. Tortora joins The Ritz-Carlton resorts of Miami Beach with a deep understanding of the lifestyle and luxury landscape. In her previous roles, she worked with a collection of well-established PR agencies including, The Brandman Agency and Hawkins International. Tortora led the creative storytelling and brand promotion for brands and hotels such as, Accor, Fairmont Hotels & Resorts, Park Hyatt New York, to name a few. Originally from California, Tortora joins both properties with a Bachelor of Science degree in Communications from Emerson College in Boston, MA. She will be met in Miami from New York by her husband and her one-year-old cockapoo. In her spare time, Tortora enjoys exploring new 'dog-friendly' destinations with her husband and looks forward to seeing everything that Miami has to offer. appointment 176 <_type>_doc The Ritz-Carlton, South Beach and The Ritz-Carlton, Bal Harbour are pleased to announce Erica Tortora has been named Communications Manager. She joins both Miami Beach resorts with nearly a decade of experience 1623776498000 <_id>41006515 <_index>announcement <_score> <_source> Hilton Tahiti Resort Will Open In Fall 2021 Hilton 23000030 0 2021-06-15 0 Fall 2021 Hilton Hotels & Resorts® 119 41006515 153024198.jpg 20100816141648 150 Hilton Tahiti Resort 42006295 200 Papeete, French Polynesia Papeete 157000491 150000323 157000491 150000323 0 Hilton 17000754 Hilton Hilton Tahiti Resort 2574 73056235 153128470.jpg photo 20210615161005 4455 Hilton Tahiti Resort 1780 73056236 153128471.jpg photo 20210615161015 3302 Hilton Tahiti Resort 2712 73056237 153128472.jpg photo 20210615161027 4286 -17.545382 -149.5862035 2021-06-15T16:10:38 As the third Hilton hotel in French Polynesia, the 200-room Hilton Tahiti Resort is scheduled to open this fall in the Tahitian capital of Pape'ete. Situated on the waterfront, Hilton Tahiti Resort is minutes from the international airport and Pape'ete Ferry Terminal with connections to Moorea island. Hilton Tahiti Resort will offer 170 guestrooms and 30 suites, including two Royal Suites, that will have a Polynesian feeling with a modern twist. The hotel will offer spa treatments, a fitness center, and the largest outdoor pool in French Polynesia that overlooks Moorea island and features six private cabanas. After a day in Pape'ete, guests can unwind at the hotel's three on-site restaurants or relaxed terrace bar. As the third Hilton hotel in French Polynesia, the 200-room Hilton Tahiti Resort is scheduled to open this fall in the Tahitian capital of Pape'ete. Situated on the waterfront, Hilton Tahiti Resort is minutes from the international airport and Pape'ete Ferry Terminal with connections to Moorea island. Hilton Tahiti Resort will offer 170 guestrooms and 30 suites, including two Royal Suites, that will have a Polynesian feeling with a modern twist. The hotel will offer spa treatments, a fitness center, and the largest outdoor pool in French Polynesia that overlooks Moorea island and features six private cabanas. After a day in Pape'ete, guests can unwind at the hotel's three on-site restaurants or relaxed terrace bar. Available for reservations beginning November 15. pipeline 31 <_type>_doc As the third Hilton hotel in French Polynesia, the 200-room Hilton Tahiti Resort is scheduled to open this fall in the Tahitian capital of Pape'ete. Situated on the waterfront, Hilton Tahiti Resort is 1623773438000 <_id>41006514 <_index>announcement <_score> <_source> Hilton Cancun, An All-Inclusive Resort Is Expected To Open In Fall 2021 Hilton 23000030 0 2021-06-15 0 Fall 2021 Hilton Hotels & Resorts® 119 41006514 153024198.jpg 20100816141648 150 Hilton Cancun, an All-Inclusive Resort 42006294 715 Felipe Carrillo Puerto, Mexico Felipe Carrillo Puerto 157000473 157000473 150000325 150000325 0 Hilton 17000754 Hilton Hilton Cancun, an All-Inclusive Resort 696 73056233 153128468.jpg photo 20210615160153 1200 Hilton Cancun, an All-Inclusive Resort 792 73056234 153128469.jpg photo 20210615160204 1200 19.568698 -88.0452813 2021-06-15T16:02:24 Situated on 100 acres of Mayan coastline, 30 km south of Cancun's popular Hotel Zone and north of Riviera Maya, the Hilton Cancun, an All-Inclusive Resort, will provide a secluded one-of-a-kind beachfront escape to paradise. The resort will feature 715 stylish guest rooms offering stunning panoramic views, 12 unique culinary experiences, oceanfront pools and endless options of entertainment or relaxation. Guests can also venture out and experience curated adventures like a visit to the local architectural sites for a cultural trip; an exciting tropical zip lining adventure; a tour to the local "cenotes" (natural caves with underground rivers); or a day trip to Isla Mujeres, known for its beaches, snorkeling and scuba diving. Situated on 100 acres of Mayan coastline, 30 km south of Cancun's popular Hotel Zone and north of Riviera Maya, the Hilton Cancun, an All-Inclusive Resort, will provide a secluded one-of-a-kind beachfront escape to paradise. The resort will feature 715 stylish guest rooms offering stunning panoramic views, 12 unique culinary experiences, oceanfront pools and endless options of entertainment or relaxation. Guests can also venture out and experience curated adventures like a visit to the local architectural sites for a cultural trip; an exciting tropical zip lining adventure; a tour to the local "cenotes" (natural caves with underground rivers); or a day trip to Isla Mujeres, known for its beaches, snorkeling and scuba diving. Available for reservations beginning November 7. pipeline 13 <_type>_doc Situated on 100 acres of Mayan coastline, 30 km south of Cancun's popular Hotel Zone and north of Riviera Maya, the Hilton Cancun, an All-Inclusive Resort, will provide a secluded one-of-a-kind beachfront 1623772944000 <_id>4104956 <_index>news <_score> <_source> Juyo Analytics Presentation - Data visualization and analytics for Hospitality Commercial Teams - Part II 1 0 Revenue Management 147000329 Travel Technology 147000349 Juyo Analytics 113 15065082 153125968.jpg 20210411163925 228 150000322 150000322 0 Juyo Analytics 17022777 153125968.jpg 2021-06-15T15:57:56 Juyo is the hotel data analytics and visualization platform that empowers hotel commercial teams to drive the most profitable business. Juyo is the hotel data analytics and visualization platform that empowers hotel commercial teams to drive the most profitable business. <iframe width="560" height="315" src="https://www.youtube.com/embed/yVxzq40NAGE" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="true"></iframe> About The Revenuemanager LIVE Series Based on the success of FunnelTV's Marketplace, Hospitality Net and FunnelTV are teaming up in 2021 to launch a bi-weekly series of live streaming events exclusively covering revenue management and digital marketing in hospitality. Started in April 2021, The Revenuemanager events serve as a platform for smart insights and transformative debate as we navigate a brand-new, re-invention environment for the global hotel industry. For more information and full episode recordings visit www.hospitalitynet.org/trm. supplier 693 <_type>_doc Juyo is the hotel data analytics and visualization platform that empowers hotel commercial teams to drive the most profitable business. <iframe width="560" height="315" src="https://www.youtube.com/embed 1623772676000