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Service Excellence Introduction: The Service Dna
By Silvia Kirkland Zese - Hotel Business and Rooms Division Professional

Dear colleague, friend, family member... today I have a very simple question for you: when you think about hospitality, what is the first thing that comes to mind? If I am not mistaken, the first word

Murray L. Aitken Appointed General Manager at Hard Rock Hotel® Desaru Coast in Johor, Malaysia

Hard Rock International appoints Murray L. Aitken as new General Manager of Hard Rock Hotel® Desaru Coast. Boasting 30 years of experience, Murray will be leading and developing a robust team, driving


Travelodge UK CEO exits as the majority of hotels stay

In what has been the most actively watched hotel-firm financial restructuring of 2020, Travelodge (United Kingdom) has retained the majority of its hotels under its new company voluntary arrangement, but

Brisas Group Opens Newest Hotel Addition to the Galería Plaza Collection, the Galería Plaza San Jerónimo
Hotel Galería Plaza San Jerónimo - 151 rooms

Brisas Group - Mexico's leading hospitality group - has recently opened its newest hotel, Galería Plaza San Jerónimo, located in the southern region of Mexico City. As part of the Galería Plaza collection

Bill Gates Says More Than 50% Of Business Travel Will Disappear In Post-Coronavirus World

The coronavirus will fundamentally alter the way people travel for and conduct business, even after the pandemic is over, Microsoft co-founder Bill Gates said Tuesday. "My prediction would be that over

Dubai's Address Beach Resort to open in December 2020
The Address Beach Resort JBR - 217 rooms

The eagerly anticipated Address Beach Resort on Dubai's JBR is due to open next month, and Time Out Dubai can bring you the details of what's inside the exciting new hotel.It will be the first beachfront

Shangri-La Centre, Wuhan Celebrates Soft Opening
Shangri-La Hotel, Wuhan - 442 rooms

Shangri-La Centre, Wuhan, the second phase of the Shangri-La Group's Wuhan Development project celebrates its soft opening today as the city continues its business recovery following the COVID-19 Pandemic

New Regenerative Revolution report urges events industry to regenerate, not just restart

Launched Weds 14 Oct, The Regenerative Revolution, A New Paradigm for Event Management calls on the global events industry to embrace circular design thinking and to understand the principles and power

Shalvesh Nundlaul Appointed Cluster Marketing and Communications Manager at Hilton Ras Al Khaimah Resort & Spa and Hilton Garden Inn Ras Al Khaimah, United Arab Emirates

Shalvesh Nundlaul has been appointed the new cluster marketing and communications manager of Hilton Ras Al Khaimah Resort & Spa and Hilton Garden Inn Ras Al Khaimah. He assumes his new challenge with more

IHG® opens dual-branded hotel in the heart of Poland's capital
Crowne Plaza and Holiday Inn Express® Warsaw – The HUB - 430 rooms

IHG® Hotels & Resorts, one of the world's leading hotel companies, today announces the opening of Crowne Plaza® Warsaw - The HUB and Holiday Inn Express® Warsaw - The HUB in the heart of the dynamically