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The technological and social trends that will shape the hospitality industry in the next 10 years

Global hospitality is at a crossroads. In the last 20 years, technology has transformed every aspect of the guest journey, from online bookings to in-room services to post-stay feedback

The dos and don't of Instagram Stories: hotel marketing tips

Since Instagram introduced Stories in 2016, the platform has proven to be a successful channel for hotels. We all know that social media has become pay-to-play. And that the visual aesthetic

ITB China announces Air China as new partner airline

Air China will be the partner airline of ITB China 2019 marking the first time that China’s national flag carrier will hold this title

The world's first 5G smart hotel

Today, InterContinental Shenzhen, Shenzhen Telecom and Huawei signed a strategic cooperation agreement to create the world’s first 5G smart hotel. By introducing the hotel industry’s first end-to-end

2019 trends in global millennial travel

The “Trends in Global Millennial Travel: An Insight Into the Key Trends, Behaviours and Issues of Millennial Travellers” report has been added to‘s offering

Hamilton Hotel Investors and Centerbridge Partners acquire Belgian and French hotel portfolio

Hamilton Hotel Investors and Centerbridge Partners have completed the acquisition of a portfolio of nine hotels located in Belgium and France from WNE Investor S.À R.L

CHLA Hospitality Foundation to support industry education in California

The California Hotel & Lodging Association (CHLA) announced today that its Education Foundation has partnered with the Hotel & Restaurant Foundation (HARF) to form a new foundation to support

[Download eBook] Guide to Increase Direct Bookings for Your Small Hotel

The world is mainly dominated by a hotel market that’s based online and reigned by OTAs. With such a picture in mind, one of the most logical things that can be put in place in order to thrive

The biggest email marketing mistakes a hotel business can make

There’s no denying that even though email marketing is one of the oldest and most traditional forms of connecting with customers, there are still plenty of opportunities to discover here, and it’s

Great Hospitality Requires Instant Mobile Communication

Every guest is unique and has their own diverse set of needs. To provide great experiences, your staff needs to be in sync and working together to ensure every guest is happy