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The effects of consumer experience and disconfirmation on the timing of online review: Field evidence from the restaurant business

This study investigated the effects of consumer experience and disconfirmation on the timing of online reviews. Based on a unique dataset of restaurant reservations and online reviews, the empirical results

The importance of marketer-generated content to peer-to-peer property rental platforms: Evidence from Airbnb

The effects of user-generated content (UGC) on consumers' purchasing behaviors have been verified by previous studies. This study extends the context to peer-to-peer property rental platforms. The authors

A review of the business case for CSR in the hospitality industry

Our review analyzes 170 articles published between 1990 and 2017 covering different conceptual frameworks, measures, and samples to evaluate the current state of the field, integrate findings, identify

Asymmetric effects of tourist arrivals on the hospitality industry

This study makes a unique contribution to the hospitality literature by examining the asymmetric effects of total tourist arrivals in six segments of tourist arrivals (pleasure, business, visiting relatives

Prediction accuracy for reservation-based forecasting methods applied in Revenue Management

With a few notable exceptions, airlines and hospitality forecasting research has been focused so far on point predictions of customers' bookings. However, Revenue Management decisions are subject to a

Mediating effects of attitude, subjective norms and perceived behavioural control for mobile payment-based hotel reservations

The impacts of website functionality and usability on the repurchase intention of consumers have been proven by previous literature. However, these impacts, along with the wide adoption of mobile payment

How to fuel employees' prosocial behavior in the hotel service encounter

With mounting customer expectation for excellent service, frontline service employees' prosocial service behavior is of great importance since it helps enhance customers' perceived service quality, which

An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes

The present study scrutinizes how hospitality firms' internal branding influences the service performance of frontline employees in a progressive way. More specifically, based on social influence and social

The role of loyalty programs in boosting hotel guest loyalty: Impact of switching barriers

This study examines the relationships among the perceived value of a loyalty program, customer satisfaction with a loyalty program, affective commitment, switching barriers, and customer brand loyalty