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The future of hotel software is here: instant implementation, free integrations and apps for...

Back when I worked in hotels drones were all the rage. Amazon had announced that it was planning to make drone deliveries in the not so distant future and every major news outlet was covering

Del Ross built IHG into a billion dollar e-commerce business in 2 years, now he's determined to...

Marketing, distribution and guest experience are undoubtedly the most buzzy topics in the world of hospitality technology. It’s easy to see why given the rapid rise of OTAs, the proliferation

Prediction: 2019 will be a transformational year for hotel technology

Anyone who tells you stats about hotel technology spending or forecasts is honestly full of it. Warren Buffett famously said, “it’s better to be approximately right than exactly wrong.” We’re

The importance of a meritocracy like TripAdvisor in hospitality

Some properties think of TripAdvisor as their best friend, others their worst enemy. But when it comes to online reviews, it is the one place that every hospitality professional turns to. There can

How to maximize your hotel's bookings by aligning your technology with your goal

The growth in technology tools for hotels has complicated life for hoteliers. While it has always been important to bring potential guests into the conversion funnel, there are now many ways to both

Here's why Marriott got hacked and how to make sure that your hotel isn't next

Last week it was announced that Marriott had 500 million guest records hacked. For a hotel brand operator, owner or manager - knowing that Marriott got hacked isn’t really all that helpful. Further

Integrations and cyber security will make hotels Hapi in 2019

Hapi founder Luis Segredo and his partner Nikolai Balba are no strangers to the hotel technology world. After decades of entrepreneurial success in the hotel tech space - Segredo and Balba couldn't

SiteMinder CEO: "The SaaS economy has made best-of-breed solutions accessible to every type of...

In May of 2018 I wrote a piece for Lodging Magazine called "Hotel Technology's Paradigm Shift: The Age of Interconnectivity" where I discussed the #1 barrier to innovation in the hotel industry

Eight Roads Ventures backed OTA Insight is picking up where STR leaves off

In business, competition is critical. In hotels, competition is everything. Without understanding the competition, it's almost impossible to know how your hotel is performing. Ok so your ADR (average

Virtual reality and small meetings top the most important trends for meetings and events in 2019

It’s been nearly two years since the headline-grabbing merger between two leading events technology companies, Cvent and Lanyon. The boldness of the moment marked a shift for the meetings and events