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Using Data to Build Emotional Loyalty with Customers

Collecting data points from customer interactions is crucial for understanding, building and managing customer loyalty. Regardless of if those interactions take place online or in-person, it’s

Vostio: The Future of Security and Guest Access Management

Security access needs within the hospitality industry are forever changing due to the increasing ingenuity of those with harmful intentions. Yet by making its Vostio cloud-based access management

How Meli! Hotels International Became One of the Top 10 Most Influential IBEX 35 Companies on Social Media

Founded in Spain in 1956, Meliá Hotels International is the third-largest hotel group in Europe and the largest resort chain in the world. Listed on the IBEX 35, it boasts 380 hotels and more than

Vinpearl Hotels and Resorts Implements Facial Recognition Tech

On April 15, Vinpearl became the first resort, hotel and entertainment system in Vietnam to implement facial recognition technology based on artificial intelligence (AI). The technology is being used

Research: Sixty-Two Percent of Consumers Regularly Use an Accommodation App When Traveling

Dependence on mobile phones when travelling is brought into sharp focus by a survey of more than 3,600 travelers which reveals a growing appreciation for bespoke travel apps. Research commissioned

Hotelbeds and OYO Hotels & Homes Announce Distribution Partnership

Hotelbeds, a business-to-business bedbank, and OYO Hotels & Homes, the world’s 6th largest hotel chain, announced a strategic global distribution partnership. The preferred agreement represents OYO’s

Lightspeed Introduces Loyalty Solution

Lightspeed, a cloud point-of-sale system for independent restaurants, introduces Lightspeed Loyalty. The new technology enables restaurants to engage customers, reward repeat business and build

eRevMax Partners with Kuwaiti Technology Provider EEMC

Kuwait-based hospitality solution developer EEMC has partnered with hotel connectivity provider eRevMax to deliver advanced channel management solutions to its hotel customers. eRevMax has signed

Plugging Security Holes with SD-WAN

Restaurants, hotels and countless other organizations within and outside of the hospitality space have traditionally relied upon virtual private networks (VPNs) to connect remote locations

Ambassador Hotel Oklahoma City Enhances Guest Connectivity and Convenience via Network Infrastructure Update

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, announced the successful implementation of advanced guest Wi-Fi and BeyondTV