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3 New Hotel Concepts Worth a Look

Is the Australian hotel industry ready for what’s coming? The foreseeable future will bring more international tourists and increased tourist spending and in some cities, whilst the number of hotel

When You Put Money Into The Wrong Customer Experience

If you’ve read any of my posts, particularly those I write for Forbes, you know I write from experience and recently I visited a restaurant/entertainment complex in San Diego, and the experience left

Badly Collected Data: The Mistake That Costs Companies Millions

Companies scrambling to learn more about their employees’ work habits – and how to provide the most efficient spaces – have led to a boom in proptech, an industry buzzword for everything from using

2025 World Expo to be hosted in Osaka, Japan

Japan’s second largest metropolitan city, Osaka, was selected to host the 2025 World Expo on 23 November 2018, edging out Russia’s Yekaterinburg and the Azerbaijan capital of Baku

Japan, a first for Pullman!

Pullman Tokyo Tamachi, this is the name of the first Pullman address in Japan: In the heart of the capital, it connects the international style of the brand with a delicate touch of Japanese art

Booking.com is promoting its home listings while expanding partnerships in China

As one of the largest travel e-commerce companies in the world, Booking-dot-com is playing catch up in homes category by showcasing more homes and apartments than traditional accommodations

Stanley Tucci is latest celebrity fan to join Mandarin Oriental Hotel Group

American actor, writer, producer, and film director, Stanley Tucci, is the newest celebrity fan to join Mandarin Oriental’s USD multi-million global advertising campaign 'He’s a Fan/She’s a Fan

The Connection Between Hotel Design and Personal Wellness

Exploring the relationship between health, architectural design, and hospitality trends: Wellness isn’t just a trend; it’s a vital aspect of living and while maintaining a healthy lifestyle at home

What We Have Learned From Travelers and The Digitization of Travel

Just like fingerprints, no two travelers are alike: It’s that diversity that makes working across the Western Europe, Middle East and Africa region so fascinating and not only are travelers unique

Crisis Management Case Study: Fast Food Contaminated With E.coli

Though identifying details including names and locations have been changed, the following is a real-life case study based on Bernstein Crisis Management client experiences