This post will tell you about financial leadership in the hospitality industry. It is a summation of information from her research thesis at the Hotel Management School of Maastricht in The Netherlands

Listen to the podcast with Sarah Dandashy (Ask a Concierge). The financial side of hospitality isn't as sexy (to some) as other parts, but it is, of course, what determines success and that's super sexy

Almost 40 years ago now I was a busboy at a large and busy resort in the Canadian Rockies. I had transferred west a few months earlier from another hotel in the same chain where I had worked for two years

If you read my stuff you are probably familiar with the phrase, "Hospitality is a game of inches." Yes, it's true. There is the driving engine of room revenue but almost everything else we need to deal

I didn't start out in the hotel business with a plan or even any desire to be a financial leader. I was going to be a GM one day. Well, all that changed in 1986. The large downtown hotel was a big change

I am a big fan of the Uniformed System of Accounts for the Lodging Industry (USALI), or as she is affectionately called "You Sally." It has been the guide that our industry uses to properly present financial

I read his book, "The Shining," while working that first winter in the bar at the Algonquin Hotel, in St. Andrews N.B., Canada which is my hometown. The book captivated my imagination about all things

The chapter below is an excerpt from my new book. It's fiction but some of the characters and storylines are based on people I have worked with and events that have taken place in the hotels I have worked

As you know the front office is the command post for your operation, and it's also the point where all the receipts come through. Making sure you have solid internal controls at the desk is not only good

I have been thinking about this topic for some time. Especially now in 2020 with the social unrest in this country and elsewhere in our world I think it's time to speak up. For me, that means offering