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Publication date: 27 May 2019

This Hotel Yearbook 2020 China Special Edition - 酒店旅遊創新年鑒 中國特輯 was produced for HFTP, coinciding with CHTA Connecting Travellers Conference - 未来旅行者大会 2019 which took place from May 28-30 in Shanghai Marriott Hotel Parkview.

Hotel Yearbook In this Edition

Hotels Will Need A 5-Star Rating In Safety And A 3-star Michelin Rating To Address Guest COVID-19 Concerns
By Fred DeMicco - Executive Director and Professor in the School of Hotel and Restaurant Management at Northern Arizona University and David Miles - Chairman of The Miles LeHane Companies & author of The Four Pillars of Employable Talent and Building Block Essentials

A major lesson we have all learned from COVID is to look forward, not backwards, as to where the future of career opportunities will be. Two major industries are undergoing fundamental change with no clear

11 Hotel Secrets from a Former Hotel Inspector

I worked as a hotel inspector and photographer for seven years at Forbes Travel Guide and Oyster.com (a TripAdvisor company). Though it sounds like a made-up job for a protagonist in a rom-com, I can assure


Service Excellence: The Value Of Pride And Awareness
By Silvia Kirkland Zese - Hotel Business and Rooms Division Professional

FROM THE SERVICE EXCELLENCE SECTION OF MY HEART IN HOSPITALITY So far, in the service excellence section, one of the main messages that has come across is that creating and maintaining the right service

Volara Achieves AWS Travel and Hospitality Competency Status

Volara, the voice hub for the hotel industry, announces that it has achieved Amazon Web Services (AWS) Travel and Hospitality Competency status. This designation recognizes that Volara has demonstrated

Local Measure Achieves AWS Travel and Hospitality Competency Status

Local Measure, customer service made simple, announced today that it has achieved Amazon Web Services (AWS) Travel and Hospitality Competency status. This designation recognizes that Local Measure has

Forbes Travel Guide and Sharecare issue world’s first health security verifications to hotels and resorts across 12 countries

ATLANTA - Forbes Travel Guide ("FTG"), the global authority on genuine Five-Star service, and Sharecare, the digital health company that helps people manage all their health in one place, today announced

Does Quality Assurance, as we know it, have a future?
By Jochen Ehrhardt - Founder of TRUE 5 STARS / Cofounder of DNA-QA

Hotel group revenues are down by as much as 90% across the boards for the second quarter of 2020. The third quarter isn't looking much better, with many hotels only re-opening in the fourth quarter. The

What are Star Ratings?

Star Ratings Australia is the leading independent accommodation accreditation scheme in Australia. The scheme uses ‘star’ symbols, a mark of quality, which are a licensed trademark and are an internationally

Hilton overtakes Marriott in portfolio value

Hilton has extended its lead as the world's most valuable hotel brand while the total value of its brand portfolio within the Brand Finance Hotels 50 ranking has overtaken Marriott's, according to the

What does it take to get a 5-star review? Cleanliness

We all know that guest reviews are incredibly important today. With virtually every guest reading online and social media reviews before booking, what they read in those reviews directly impacts your business