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Publication date: 27 May 2019

This Hotel Yearbook 2020 China Special Edition - 酒店旅遊創新年鑒 中國特輯 was produced for HFTP, coinciding with CHTA Connecting Travellers Conference - 未来旅行者大会 2019 which took place from May 28-30 in Shanghai Marriott Hotel Parkview.

Hotel Yearbook In this Edition

Furukawa Electric: Not only offering network infrastructure, but also a 6-star service for the hotel sector
By Magno Fugisawa - Global Market Manager

Several innovations have emerged in recent years, such as automation of the check-in and check-out processes, customization of room services such as air conditioning temperature, lighting level, preferred

Winning the Guest Service Game with Management Software
By Larry Mogelonsky - Managing Director Hotel Mogel Consulting Limited

Cruising into the new decade of hospitality, one ever-present concern is the need for occupancy, especially with group and corporate guests slow to return amidst ongoing COVID concerns. But as we all look

Hoteliers: Now is the Time to Take Cues from the Airlines
By Jeff Swanson - INTELITY Managing Director, EMEA

Consumer surveys all predict the same thing for the second half of 2021: a huge wave of travel. But in the midst of yet another wave of lockdowns, the post-COVID surge that everyone has been expecting

The ER Strategy 2.0: Small Improvements Add Up
By Shep Hyken - Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Not long ago I wrote about how small improvements can make a big difference. Even just a 1% improvement can make an impact. And, if you focus on 1% (or more) again and again, over time you will make big

Digital Tipping: Meet the Need for Speed by Avoiding the App Store
By Doug Miles - Co-Founder and COO

Did you know "if people pay with a credit card, (workers) will be tipped more?" That's what tipping expert Michael Lynn said in a recent article titled: "Tipping do's and don'ts: When and how much to tip

Looking Inward with In-Room Wellness Amenities
By Larry Mogelonsky - Managing Director Hotel Mogel Consulting Limited

While having strong revenue management will always be paramount for any hotel, growing ADR and making your nightly rates less elastic to market conditions is largely dependent on brand differentiators

Cornell Center for Hospitality Research hosts panel with industry leaders on customer social engagement

The panel, led by School of Hotel Administration professor Christopher Anderson, featured Tammy Lucas, vice president of marketing for Best Western Hotels and Resorts, Michael Morton, vice president of

INTELITY Named a Forbes Travel Guide Brand Official for Fifth Year in a Row

INTELITY®, the provider of hospitality's most comprehensive guest experience platform, announced today it has been appointed a Brand Official by Forbes Travel Guide (FTG), the creators of the original

How to Improve Hotel Guest Satisfaction with Operations Software

By Dakota Murphey, Guest Author COVID-19 has created an extremely tough environment for hoteliers, as well as the hospitality industry as a whole. However, as hotels have been closed, or operating with

Cloud5 and SABA Hospitality Bring Humanized Virtual Guest Service to the Americas

Chicago, IL. - Cloud5 Communications and SABA Hospitality today announced that they are bringing personalized guest services to hospitality operations in the Americas. The solution combines completely