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Publication date: 27 May 2019

This Hotel Yearbook 2020 China Special Edition - 酒店旅遊創新年鑒 中國特輯 was produced for HFTP, coinciding with CHTA Connecting Travellers Conference - 未来旅行者大会 2019 which took place from May 28-30 in Shanghai Marriott Hotel Parkview.

Hotel Yearbook In this Edition

598 hoteliers share their best tips for boosting revenues in times of crisis
By Tony Loeb - Co-founder

Dear hotel owners and managers, Recently, we sent a survey to thousands of your colleagues, with two goals: to ask them about the major changes the sector experienced in 2020 and to find out what key actions

Reducing Friction Makes You Money
By Shep Hyken - Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Reducing friction is all about creating an easier experience for the customer. In my book, The Convenience Revolution, I identify six ways to create convenience. The first, reducing friction, is tied to


Choosing the right CRM software for your hotel or group

One of the most important decisions you will make as a hotelier is which technology vendors to partner with. While there are plenty of great technology companies out there servicing the hospitality industry

Winning the Guest Service Game with Management Software
By Larry Mogelonsky - Managing Director Hotel Mogel Consulting Limited

Cruising into the new decade of hospitality, one ever-present concern is the need for occupancy, especially with group and corporate guests slow to return amidst ongoing COVID concerns. But as we all look

The ER Strategy 2.0: Small Improvements Add Up
By Shep Hyken - Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Not long ago I wrote about how small improvements can make a big difference. Even just a 1% improvement can make an impact. And, if you focus on 1% (or more) again and again, over time you will make big

Datavision Congratulates Customers Recognized in Prestigious Forbes Star Ranking

"Congratulations to all the Forbes Travel Guide Award recipients," said Sudharshan Chary, Datavision CEO. "Our customers have always excelled at demonstrating the utmost regard for their guests' wellbeing

Seminole Hard Rock’s Online Loyalty Redemption Strategy Hits Big

Seminole Hard Rock leadership knew, in the digital age, they needed to do more. Trips are predominantly booked online now, and static offers via direct mail deter people from booking and don't allow the

Cornell Research Recap: Customer engagement is the key to long-term loyalty and impact
By Chris K. Anderson - Professor and Director of the Center for Hospitality Research at Cornell

In today's physically separated world of hospitality, engagement and interaction between hoteliers and guests are taking new forms but are still as critical as ever. In a series of studies using data from

Opportunities For the Post-Pandemic Guest: More Brand Loyalty, Less Price Sensitivity

There is no doubt that the coronavirus pandemic has wreaked havoc on the global hotel industry. It has led to the loss of millions of jobs and billions of dollars,...

EXECUTIVE BRIEFING: Remington Hotels' Raul Moronta

Raul Moronta, CRME, CHIA, has had a career path that closely tracks with the growth and evolution of hospitality. Over more than 25 years, he's gone where the industry has gone, from sales and operations