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Publication date: 8 November 2017

The Hotel Yearbook is a family of publications that call upon a wide-ranging group of senior executives, analysts, consultants and opinion leaders from all over the world to ask, "What lies ahead for.


By Larry Mogelonsky - Owner of Hotel Mogel Consulting Limited and the founder of LMA Communications Inc.

Nowadays, hoteliers are so inundated with technology that the tasks of prioritization and selection have become far more than just daunting; research and procurement are practically a job title unto themselves.

By Pete Simpson - Senior VP Global Business Technology at protel hotelsoftware

Hotel technology has seen some amazing progress – though it may seem to be in a state of chaos at the moment, writes Pete Simpson.

By Diederik Van Gool - Business Development Manager Travel & Leisure EMEA at worldpay

As consumers become increasingly used to a slick purchasing experience for retail and digital goods, it has become an expectation for travel bookings, too.

By Xavier Etcheberrigaray - Former Corporate Director of Hotel Operations at Caesars Entertainment

Technology is necessary and useful, says Xavier Etcheberrigaray, but it’s not the only component to building the future.

By Mike Chuma - Vice President of Product Strategy and Marketing at IDeaS

Data is the core of an intelligent business strategy, writes Mike Chuma, and it drives the decision-making process.

By Joey Yanire - Assistant VP of mobile access lodging systems for dormakaba

Hotel guests want a personalized guest experience. When guests feel welcome, they value their stay, become loyal clients, and generate additional revenue.

By Neil Foster - Hospitality technology executive

The role of the hotel IT manager is evolving, writes Neil Foster. Today he or she is as an internal consultant and educator who makes sense of the “noise”, a connector who seeks to understand the needs of the people and processes involved.

By Terence Ronson - Hospitality Professional, Technology Consultant, Public Speaker and Inventor

Have you ever thought about how much paper is still in use – mostly needlessly – in your hotel? Terence Ronson has.

By Lee Pillsbury - Managing Director at Thayer Ventures

What lies ahead for the hotel industry? No one knows. We cannot see where economic indicators will go, where the next financial or political crisis will come from, or how consumer tastes will evolve in the future.

By Michael Schubach - Strategic Deployments and Program Management Director at Infor

For hoteliers, the rapid ascent of OTAs and sharing economy models threaten to dilute even the strongest brands.

By Jai Govindani - Chief Technology Officer at Red Planet Hotels

Hotels sit on a lot of data. Can all this information be used to make accurate – and more important.

By Florian Kriechbaumer - VP for Operations & Development for INTEREL

The majority of energy related activities in hospitality fall under the remit of engineering and facility management teams, whose approach is no longer limited to mechanical and physical activities, but needs to be driven by technology, connectivity and data.

By Samantha Noll - Business Development Manager at Novility and Inês de Castro Fernandes - Ergonomics Specialist at Novility

In a hotel, providing service to guests can be a physically strenuous job. There’s a lot of bending over, stretching, lifting, picking things up, carrying things, rushing around… any of which, with just a little bad luck, could cause an injury, not to mention lower back pain and a host of other maladies.

By Lyle Worthington - Technology Executive and Consultant & Vice President of HFTP Global

Has any technology concept been as hyped as Blockchain? (Well, yes, but probably not this year.) Wh.

By Alvaro Hidalgo - Managing Director, FIRST LOGIC Consulting - Chair HFTP´s GDPR Task Force

The collection of personal data is inherent to the hotel industry; it is what allows us to tailor guest experiences, market our hotels effectively, and foster long-term loyalty.

By Nick Price - CIO at citizenM

Hotel companies have been stuck for too long with an information systems architecture conceived well into the last century, and built around a notion of a Property Management System (PMS) at the center of everything that a hotel does or will do, writes NetSys Technology’s Nick Price.

By Armand Rabinowitz - Senior Director of Strategy and Workgroups at HTNG

The API is the unit that allows platforms to exist, and the single most important ingredient to allow a technical ecosystem to thrive.

By Max Starkov - President & CEO at HEBS Digital and Margaret Mastrogiacomo - Vice President, Strategy at HeBS Digital

Hotel marketers can no longer afford to have a fragmented customer engagement and acquisition approach, but should engage online travel consumers throughout their complex journey, write Max Starkov and Margaret Mastrogiacomo.

By Carson Booth - CEO of Berlin-based SnapShot GmbH

We humans have always dealt with new technologies, and for the most part, we have welcomed them because they have made our lives easier, better, longer, healthier, more enjoyable….