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1×HYB Special Edition - Technology 2017×
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Publication date: 22 November 2016

The Hotel Yearbook launches its 4th annual look at hotel technology trends. This 100-page e-book features contributions from more than 30 opinion leaders around the world on the outlook for technological innovation in several key areas affecting the future success of a hotel enterprise.


The exciting evolution of revenue management continues to develop in the hospitality industry. Initiatives in revenue management by hotel groups and hospitality vendors started in the 1980s, focused mostly

Introducing the Hotel Operating System, or Hotel OS. Coined here by citizenM’s Nick Price, this cloud-based concept supersedes the old notions of a service bus, moving the PMS to the periphery as it provides

As hotel brands desire to grow direct bookings and additional ancillary revenue streams to get ahead of others in the race, their next big challenge is to offer a customer-centric travel service that supports

By Colin Abercrombie - Managing Director at Abercrombie Training and Management Consultancy

Managing change is hard. And thanks to the fact that technology evolves and improves so rapidly, IT managers can find themselves in the middle of large, complex change projects much more frequently than their colleagues working in other areas of a hotel group.

By Paul Van Meerendonk - Director - Advisory Services at IDeaS Revenue Optimization

With the sophistication and adoption of analytics growing tremendously, there’s a massive opportunity to evaluate your own analytical capabilities – both as part of an organization or as an individual

By David Maayani - CTO & Founder at GrayMatter Networks

Times were good for the PBX department, recalls GrayMatter Networks’ David Maayani. “We were the darlings of the IT crowd.

By Brenda O'Neil - Managing Director at Right

One of the most common concerns expressed by IT teams is that they are seen as “the people you call when the printer stops working”. Changing the perceptions of IT – from fixer to strategic business partner

By Sherry Marek - Co Founder, Vice President at Datavision Technologies

The exciting evolution of revenue management continues to develop in the hospitality industry. Initiatives in revenue management by hotel groups and hospitality vendors started in the 1980s, focused mostly on room revenue.

By Olaf Koch - CEO of METRO AG

There are historically valid reasons why so few technology-based innovations were adopted by the hospitality business, writes Olaf Koch, CEO of Metro AG.

By Roger El Khoury - Managing Partner at NEORCHA sarl

In an increasingly competitive environment, with mounting pressure on profitability, hoteliers continually look for ways to make their operations more efficient while ensuring an enhanced guest experience

By Kristian Valk - CEO & Founder Hotelchamp

In the past few years, we have seen an increasing effort by hotels to improve their direct channels so as to reduce their dependence on online travel agencies (OTAs).

By Diederik Van Gool - Business Development Manager Travel & Leisure EMEA at worldpay

As hotel brands desire to grow direct bookings and additional ancillary revenue streams to get ahead of others in the race, their next big challenge is to offer a customer-centric travel service that supports

By Guy-Georges Trigallez - Co Founder/Owner No Dutch No Glory

Virtual reality holds enormous potential to help hospitality businesses grow, says Guy-Georges Trigallez of Amsterdam-based No Dutch No Glory.

By James Law - Founder & CEO at Cybertecture International

If the 20th century was an era of conventional hotel design, the beginning of the 21st century has seen the arrival of new forms of hotel design.

By Jos Schaap - Founder and CEO of StayNTouch

Hotel property management systems (PMS) have been around for a long time. They have evolved over time to become highly sophisticated and impressive business tools. But as Jos Schaap, CEO and Founder of

By Sanjay Nadkarni - Director of Research & Innovation at Emirates Academy of Hospitality Management

An exciting project is underway at the Dubai-based Emirates Academy of Hospitality Management, as a digital innovation hub is set up on campus to give technology vendors an opportunity to showcase new concepts and test ideas and applications.

By Pierre Boettner - founder and CEO, hospitality pulse

When it comes to digitizing key aspects of a hotel stay, are hotels thinking through the impact on .

By Nick Price - CIO at citizenM

Introducing the Hotel Operating System, or Hotel OS. Coined here by citizenM’s Nick Price, this cloud-based concept supersedes the old notions of a service bus, moving the PMS to the periphery as it provides

By Jens Lapinski - Managing Director at Techstars

Helping tech entrepreneurs is a way to influence the future, says Techstars’ Jens Lipinski. He explains how he got started in the start-up business.

By Ian Millar - Professor at Ecole hôtelière de Lausanne

Maintaining a high level of innovation is crucial for the well-being of the entire HoReCa sector, writes Ian Millar of the Ecole hôtelière de Lausanne. One way to foster this innovation is through mentorships

By Ted Horner - Information Technology and Services Consultant

Ted Horner has almost 30 year’s experience as an IT consultant in the hotel industry. We asked him for advice on how a company can get the most out of working with a consultant.

By Markus Boberg - Vice President Business Development at ASSA ABLOY Hospitality

Providing guests with the ability to unlock guestroom doors using personal smart devices is no longer just a futuristic concept or non-essential amenity.

By Alexander Dörsam - Head of Security Services at Antago GmbH

While the Internet of Things (IoT) continues to grow and provide the basis for myriad services and efficiencies, it also poses potentially serious security threats. Alexander Mohammed Dörsam, Head of Information

By Prakash Shukla - Managing Partner with seed firm Solarex LLC

The hospitality industry is undergoing seismic changes with consolidation and disruption. Prakash Shukla believes the industry is at a crossroads of significant disruptive changes, being driven by new business models and technology.

By Dileep Sreedharan - Information Security Director of the Jumeirah Group

Cyber attacks in the hotel industry are on the rise, and in particular, this year, there has been a series of high- profile data breaches affecting payment cards and guest data.

By Suman Pal - Product & Pricing Management Leader at Agilysys

By 2020, billions of devices will be connected to the Internet of Things (IoT), providing huge improvements in efficiencies and cost savings, writes Suman Pal, Principal Product Manager at Agilysys.

By Tammy Farley - President & Co-Founder, The Rainmaker Group

Looking to 2017, Rainmaker’s Tammy Farley explores some of the more significant and current disrupt.

By Monika Nerger - Global Chief Information Officer at Mandarin Oriental Hotel Group

Hotel Technology Next Generation (HTNG) was founded in 2002 as a non-profit industry association with a mission to foster collaboration and partnership, in the development of next-generation systems and solutions to enable hoteliers and their technology vendors to do business globally in the 21st century.

By David Sjolander - Chief Operating Officer at Hotel Technology Next Generation

Robots taking over certain roles in the hospitality industry is not a question of “if”, writes David Sjolander of HTNG, but of “how” and “when”.

By Bill Walshe - CEO at Viceroy Hotel Group

Are we optimally realizing the role technology can play in revenue generation yet? As we apply tech.

By Dr. Peter Agel - Global Segment Leader Hotels at Oracle and Sundar Swaminathan - Director, Hotel Solutions Marketing at Oracle

Hotel technology is not about the nuts and bolts; it’s about finding ways to apply the nuts and bolts to enhancing guest experiences, improving efficiency and motivating staff.

By Peter Starks - President - REDglobal, Former Dean of Faculty The Hague Hotel School

A bridge has been long needed to connect analytics and analysts, one that serves students who wish to be analysts and active professionals who want to be students.

By Joby Beretta - Founder and Executive Director at The Bench

In the Hotel Yearbook 2016, several contributors predicted the use of cloud computing shifting to the mainstream. Some of the benefits highlighted were reduced cost and increased flexibility, accessibility

By Fraser Hickox - Managing Director at The Conceptual Group

In the hotel room, guests face a dizzying number of different touch points where they come into contact with technology.