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Hoteliers Of All Levels Can Benefit From Joining A Local Toastmasters International Club
By Cathy Cook - Executive Director of Training & Development at Kennedy Training Network

Thankfully it was around that time that I found a non-profit organization called Toastmasters International, which I have been a member of for almost 18 years. Just recently, I achieved status as a Distinguished

Reinventing The Welcome: Finally, Self Check-In Has Been Done Right!
By Doug Kennedy - President of the Kennedy Training Network

For decades now, some hoteliers and many hotel tech providers have been pushing hotel guests to embrace self check-in procedures. I first heard of this concept as a budding young entrepreneur floating

KTN Introduces E.P.I.C Hospitality™ Training

This is the first in my series of five train-the-trainer articles based on the content of KTN's newest on-site hospitality training program. When I'm on the road conducting hospitality industry training

Pro-Active Prospecting Is The Only Way Hotel Sales Staff Can Do Their Most Important Job: Fill In “Gap” Dates
By Doug Kennedy - President of the Kennedy Training Network

In the current market, most hotels, resorts and other venues are experiencing a significant softening in group demand. However, this does not necessarily mean that hotel salespeople are fielding fewer

Group Sales Mystery Shopping No Longer Best Way To Measure Sales Effectiveness
By Doug Kennedy - President of the Kennedy Training Network

For decades, hotel management companies have contracted with outside mystery shopping firms to place telephone inquiry calls posing as prospects for groups, events, and corporate accounts, then report

Want Direct Bookings? Train Your Team To Ask For Them

As I skim through at least a half-dozen industry newsfeeds and blogs each day, I often see headlines focusing on how to increase direct bookings. Being in the hotel sales and revenue optimization training

Hotel Sales Negotiating Training, Circa 2020
By Doug Kennedy - President of the Kennedy Training Network

These days, successful negotiating starts from how one handles leads at their "intake point," which is important in order to maximize effectiveness further along in the sales engagement. First, let's look

How To Register Your Front Desk Staff To Become “Certified in the Heart of Hospitality”

In the era of online reviews and social media, guest experiences at the front desk impact the financial success of your hotel. First impressions formulated at check-in bias guests' overall opinions, whether

What Hotels Can Learn From Delta Airlines About Personalized Guest Engagement
By Doug Kennedy - President of the Kennedy Training Network

Living in the Ft. Lauderdale / Miami area, I am fortunate to have two major airports within 35 minutes, and with this being a popular tourism destination there is a wide selection of non-stop flights.

How To Train Staff On Distribution Channel Conversion
By Doug Kennedy - President of the Kennedy Training Network

When I attend hotel industry conferences, it seems that hoteliers everywhere are talking about the growing costs of customer acquisition and how important it is to secure direct bookings. Yet when I conduct