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Where owners, operators invest in tech features

For hotel owners and operators, making technology investments is all about creating balance between guest needs and brand wants, according to sources. But as 2020 comes with more tech demands, there's

The tech behind Hyatt’s mobile app relaunch

Julia Vander Ploeg, SVP and global head of digital at Hyatt, shares insights on how her company revamped and relaunched its mobile app to meet the needs of guests. The use of smartphones for daily tasks

5 insights into the 2020 forecast for US hotels

The odds of the U.S. economy entering a recession in 2020 have fallen to around one in four, according to Tourism Economics President Adam Sacks, but an inevitable slowdown in economic growth is a reality

Context matters: HSMAI members on signs of a downturn

Where the industry stands in terms of a downturn remains a question for many, and sales and marketing experts are no exception. During a recent think tank held in conjunction with the Hospitality Sales

The definitive guide to calendar shifts and US RevPAR

Calendar shifts can have a significant impact on U.S. performance results. Since an average year has an odd number of days, the number of weekdays shifts when comparing the same month year over year: A

How CitizenM tracks data to increase guest satisfaction

CitizenM's ultimate goal is to improve guest satisfaction, and the company is doing so by tracking specific data points to tweak hotel processes to create a seamless stay experience. The company was formed

How the hotel industry has adapted to GDPR

The European Union's General Data Protection Regulation went into effect in May 2018, but many companies outside of Europe are still playing catch up. The GDPR was implemented last year and every company

The Rate Struggle

The goal of every hotelier is to maximize property rates, but that's not an easy task for most. There are a lot of considerations with rate management, from rate parity to new third-party distribution

Stephanie Ricca Promoted Editorial Director at (HNN) in Westlake - OH, USA

Stephanie Ricca has been promoted to editorial director of Hotel News Now, a division of STR. Ricca joined the team at HNN in January 2015 and has served as the digital outlet's editor-in-chief since the

The shifting scene of independent hotels in America

In the United States, the hotel landscape has noticeably changed since 1990. One key trend is that there seems to be fewer and fewer independent hotels. If you were to look across the American hotel scene