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Context matters: HSMAI members on signs of a downturn

Where the industry stands in terms of a downturn remains a question for many, and sales and marketing experts are no exception. During a recent think tank held in conjunction with the Hospitality Sales

The definitive guide to calendar shifts and US RevPAR

Calendar shifts can have a significant impact on U.S. performance results. Since an average year has an odd number of days, the number of weekdays shifts when comparing the same month year over year: A

How CitizenM tracks data to increase guest satisfaction

CitizenM's ultimate goal is to improve guest satisfaction, and the company is doing so by tracking specific data points to tweak hotel processes to create a seamless stay experience. The company was formed

How the hotel industry has adapted to GDPR

The European Union's General Data Protection Regulation went into effect in May 2018, but many companies outside of Europe are still playing catch up. The GDPR was implemented last year and every company

The Rate Struggle

The goal of every hotelier is to maximize property rates, but that's not an easy task for most. There are a lot of considerations with rate management, from rate parity to new third-party distribution

Stephanie Ricca Promoted Editorial Director at HotelNewsNow.com (HNN) in Westlake - OH, USA

Stephanie Ricca has been promoted to editorial director of Hotel News Now, a division of STR. Ricca joined the team at HNN in January 2015 and has served as the digital outlet's editor-in-chief since the

The shifting scene of independent hotels in America

In the United States, the hotel landscape has noticeably changed since 1990. One key trend is that there seems to be fewer and fewer independent hotels. If you were to look across the American hotel scene

Starwood data breach: Lessons for the hotel industry

Marriott International President and CEO Arne Sorenson testified before a U.S. Senate subcommittee in early March, providing some insight into the data breach of the Starwood Hotels & Resorts Worldwide

Hotel Industry Finance Roles Lack Female Representation

REPORT FROM THE U.S.—Women are roughly one-fifth as likely as men to get C-suite positions and roughly one-third as likely to rise to the EVP or SVP levels at hotel companies, and Castell Project Director

Hotel room of the future balances tech, simplicity, ROI

The hotel guestroom of the futureor as panelists said, the guestroom of the very near futurewill continue the trend of not allowing technology to overshadow simplicity and service. According to sources