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Striking The Delicate Balance Between Hospitality And Security
By Harry Kazakian - President/CEO of Los Angeles-based USA Express Legal and Investigative Services

Yet, in a lawsuit, staff of the Mandalay Bay Hotel in Las Vegas were considered among the contributory factors when a mass murderer slipped past them to carry out his plan to turn his 32nd floor room as

Free Services - The Life of a Hotel Doctor

A few years ago, Quantas abruptly cancelled flights after an engine exploded. Other airlines followed. Their passengers were stuck in hotels. Within days calls began arriving from guests running out of


Crushing My Hopes - The Life of a Hotel Doctor

I didn't recognize the number on caller ID, and when I heard "This is Adele from L'Hermitage" I nearly dropped the phone. L'Hermitage never calls. I serve many luxury hotels (the Langham in distant Pasadena

A Dangerous Occupation - The Life of a Hotel Doctor

As I entered the room, half a dozen family members stood and bowed. When Japanese bow, it means no one speaks English, so I phoned the Japanese travel insurance agency. Passing my cell phone back and forth

Americans Admit They Need a Break From Family After Less Than Four Hours This Holiday Season

DALLAS - If you need a moment away from family during the holidays, you're not alone, according to new research from Motel 6. Today, the economy lodging brand that lets you "save more for what you travel

Booking.com Reveals Nearly 1 in 5 US Sports Fans Would Happily Cancel Their Honeymoon to Travel and See Their Favorite Team Play Live

NEW YORK - Booking.com, the official Accommodation and Attractions Partner of UEFA EURO 2020™, and its latest global ambassador, football legend and UEFA EURO 2008 champion, David Villa, are sharing unique

An Unsatisfied Customer - The Life of a Hotel Doctor

A Quantas flight attendant was vomiting, so I drove 49 miles to the Radisson in Newport Beach. Fortunately, she was already getting better. She hadn't vomited in six hours. I told her that she should continue

Too Many Cooks Again - The Life of a Hotel Doctor

An eight year-old's eyelid revealed a small bump. My diagnosis was a sty. As I explained, the mother held out her cell phone. "I e-mailed our doctor," she explained. I saw a photo of the child's face and

In Memoriam, A Tribute to Professor Patrick “Chip” Cassidy

Professor Patrick "Chip" Cassidy, founder and director of the Wine Program at the Chaplin School of Hospitality & Tourism Management at Florida International University, passed away peacefully on October

Outrageous Insurance - The Life of a Hotel Doctor

A diamond dealer, violently ill with stomach flu, remained overnight at an emergency room. Returning to L.A. Marriott, he felt better except for some diarrhea. I reassured him and handed over anti-diarrhea