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Long Time No See - The Life of a Hotel Doctor

"Hey, Doctor! It's been a while." I love it when parking valets recognize me. That was the good news. The 'it's been a while' was not so good. This was my first visit of the year to Le Parc, an upscale

Study: SF Cleaning Ordinance To Cost Hotels $47 Million

The San Francisco Board of Supervisors' Healthy Buildings ordinance will cost San Francisco's 215 hotels $220,000 each adding more than $47 million in annual industry costs, extending hotel closures and


Ever Hopeful - The Life of a Hotel Doctor

Years ago, I shared a Four Seasons elevator with Robert Duvall. He was reading a script, and I pretended not to notice. I've received several dozen calls to see Four Seasons guests from travel insurance

Another Summer - The Life of a Hotel Doctor

A wave of heat poured out of the guest's room as he opened the door. "Another summer has arrived," I reminded myself. It was 90 degrees outside but certainly more in the room. I remembered with regret

A Dog-Eat-Dog Business - The Life of a Hotel Doctor

Waiting at the local carwash, my eye ran over a sheet of ads along one wall. Among notices for personal injury lawyers, pest control, acupuncturists, and pizzas was a photo of a smiling young man in a

Hotel Management Agreements - Creating a Win Win Relationship
By Paul Breslin - Managing Director at Horwath HTL and John Duran - Senior Consultant at Horwath HTL Atlanta and Hua Rong - ACCA, Senior Consultant at Horwath HTL Atlanta

An ounce of prevention is worth a pound in cure As a wave of uncertainty overtakes consumer sentiment, investors are using this time to pause and reflect on their assets. Some hotel Owners have concluded

Hotels Transformed New York’s Social Life. Now What?

There was a time in the not so far-off past when hotels lived or died by being an out-of-towner's fantasy: the Plaza, the Four Seasons, the St. Regis. Then, as new money poured into real estate in the

Things Hotel Guests Ask That I Can’t - The Life of a Hotel Doctor

"A shot to put her out." More than once I'm called when a guest suffers a tragic loss such as the death of a child or spouse. Distressed to witness the misery, family members want me to put her to sleep

Travel Uptick: Airlines, Hotels Hope Holiday Weekend Travel Revival Points To COVID-19 Comeback

For a travel industry looking for a glimmer of hope, the latest holiday-week statistics offer some encouragement, with hotels seeing an uptick in room occupancy rates and airlines filling more seats. The

Horwath HTL Industry Report: USA Hospitality Sector & COVID-19 impact

The COVID-19 pandemic is a random event that has occasioned an impossibly sharp economic downturn and near-depression-level unemployment, the cause of which is neither an asset bubble bursting nor another