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An Unsatisfied Customer - The Life of a Hotel Doctor

A Quantas flight attendant was vomiting, so I drove 49 miles to the Radisson in Newport Beach. Fortunately, she was already getting better. She hadn't vomited in six hours. I told her that she should continue

Give Me Some Relief
By John Ragsdale Hendrie - Customer Experience Facilitator at Hospitality Performance

We in hospitality have a critical directive - provide succor and comfort to an American guest landscape which is suffering. The marketplace is in arrears; it is tired, unappreciated, fractured and downright


Too Many Cooks Again - The Life of a Hotel Doctor

An eight year-old's eyelid revealed a small bump. My diagnosis was a sty. As I explained, the mother held out her cell phone. "I e-mailed our doctor," she explained. I saw a photo of the child's face and

Mandarin Oriental Announces New Hotel and Residences in Dallas
Mandarin Oriental, Dallas - 176 rooms

Mandarin Oriental Hotel Group has announced that it will manage a luxury hotel in Dallas, Texas. The project, which will also feature branded residences, is scheduled to open in 2022. The new development

Hilton Garden Inn and Homewood Suites by Hilton Lake Buena Vista-Orlando Completes Multi-Million Dollar Renovation
Hilton Garden Inn and Homewood Suites Lake Buena Vista/Orlando - 267 rooms

StepStone Hospitality today announced the renovation of its Hilton Garden Inn and Homewood Suites Lake Buena Vista/Orlando dual property. Located within minutes of Disney World® and Orlando's hottest theme

Holiday Inn Express & Suites Tempe Completes $5 million Renovation
Holiday Inn Express & Suites Tempe - 128 rooms

Holiday Inn Express & Suites Tempe has completed its final phase of a $5 million hotel renovation. This renovation included a complete revamp of the hotel lobby, 24-hour fitness center, a 800-square foot

PwC: Below inflationary growth in RevPAR plagues US lodging industry

While RevPAR increased during the quarter, it was the lowest year- over-year growth since the beginning of the US lodging industry's recovery from the Great Recession, and the only quarter in the current

Context matters: HSMAI members on signs of a downturn

Where the industry stands in terms of a downturn remains a question for many, and sales and marketing experts are no exception. During a recent think tank held in conjunction with the Hospitality Sales

International Travel to the U.S. Contracts for the Fifth Month of 2019

Travel to and within the United States grew 2.2 percent year-over-year in September, according to the U.S. Travel Association's latest Travel Trends Index (TTI), marking the industry's 117th straight month

North America’s tourism & leisure industry sees a rise of 15.7% in deal activity in Q3 2019

North America's tourism & leisure industry saw a rise of 15.7% in overall deal activity during Q3 2019, when compared to the four-quarter average, according to GlobalData's deals database. A total of 140