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Really, Why Are You Still Allowing This Word…
By Leslie Kalk - Hospitality Coach at Six Figures Waiter

So let's pluck a few critical examples from our everyday lives - The greeting: "Hi folks, are you doing okay today?" Ugh. Generic. The seating: "Is this table okay?" Oh, there's a better one somewhere

Lost in Translation - The Life of a Hotel Doctor

5:30 a.m. Saturday is an ideal time for a call. I had finished writing and was sitting down to breakfast. I told the dispatcher that I would be at the hotel in an hour. The freeway was clear. Parking

Pffft! You’ll never get it right.
By Leslie Kalk - Hospitality Coach at Six Figures Waiter

During the dinner rush last Friday night in a fun-casual downtown restaurant, Tim was running his third solo shift as a manager. And then disaster happened. Up until then he was doing a great job - he

The Whitley, A Luxury Collection Hotel, To Unveil Multi-Million-Dollar Transformation in June 2019
The Whitley, a Luxury Collection Hotel, Atlanta Buckhead - 507 rooms

All eyes will be set on Atlanta this June as The Whitley, a Luxury Collection Hotel, Atlanta Buckhead, owned by Host Hotels & Resorts, officially unveils its multi-million-dollar transformation

Sam Moon Group Begins Construction of Hyatt House in North Houston's Metropark Square
Hyatt House Extended Stay Metropark Square - 148 rooms

Sam Moon Group announces the commencement of construction for a Hyatt House extended stay hotel at the Metropark Square mixed-use development in Shenandoah, Texas. The 5-story, 148-room hotel

Now open: SpringHill Suites by Marriott in Downtown Bradenton, Florida
SpringHill Suites by Marriott Bradenton Downtown/Riverfront - 131 rooms

Take a stroll along the Riverwalk and the impressive eight-story building can be seen from about a mile away, its rooftop terrace towering over the Manatee River. Walk west past the beach volleyball

Difficult Guest Your Fault? Really.
By Leslie Kalk - Hospitality Coach at Six Figures Waiter

So, last Thursday in a hotel restaurant in Phoenix, Aaron was working a busy lunch shift. Two elderly ladies were seated in his section and he swooped in to get a quick drink order: "Good afternoon

Nobody Asked Me, But… No. 212: Hotel History: Hotel del Coronado, Coronado, California (1888)
By Stanley Turkel - CMHS, Hotel consultant

Hotel History: Hotel del Coronado, Coronado, California* The renowned Hotel del Coronado is a grand example of elegant Victorian architecture providing one of the most beautiful and popular beach

Fairfield Inn & Suites Hotel To Open In Missouri City, Texas With Innovative Design And Décor
Fairfield Inn & Suites Houston Missouri City - 75 rooms

The 75-room Fairfield by Marriott Inn & Suites in Missouri City, Texas is scheduled to open this Friday, May 24, 2019 with its smart, inventive public space and guest room design, and its bright

Tribute Portfolio Introduces Charming New Hotel to Savannah's Historic Waterfront with The Alida
The Alida Hotel - 173 rooms

Tribute Portfolio, Marriott International's newest collection of independent, characterful hotels, together with Rockbridge and Makeready, has further expanded its portfolio with the recent addition