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10 Years Ago, Customer Service Was Appreciated—Today, It’s Expected
By Shep Hyken - Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

It wasn't that long ago that you would go to a store, dine at a restaurant, do business with a vendor or call a customer support center and notice how good the customer service was. A great service experience

Taking Off: Service Excellence at Singapore Airlines
By Holden Madison - Bachelor student at the Ecole hôtelière de Lausanne

Have you flown on a long-haul flight to Asia recently? Chances are you've considered making the journey with Singapore Airlines. Ranked World's Best International Airline for the 24th consecutive year