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Theme restaurants spice up India's dining scene

Eating out in one of India’s new generation of restaurants is as much as the social media friendly design as it about the food. Theme restaurants – think dining in a rainforest or a replica Italian

How to Accommodate People with Disabilities at Meetings

Since June 1998, I have used a wheelchair because of a spinal cord injury that occurred when I was crushed by a 7,000-pound falling tree while riding my bicycle. Returning to the stage


What Does it Really Mean to Book Direct?

I recently attended a conference in California last month. Upon landing at LAX, I realized I had forgotten to book a hotel reservation, whoops! As I waited to deplane, I immediately opened up Google

Event ROI: Understanding the Basics and the Details

As you think about how to demonstrate your event ROI, it’s necessary to understand the full range of costs and benefits. Most planners just look at the basics – direct costs and direct revenue, which

The four 'P's' to help you build a great business

How do you manage a great business, as opposed to be a survivor? Well, here are the four areas you should focus upon every day

SHA Leadership Summit: Workshops for Women. Discussion for All.

Leora Lanz has a story to explain why it was so important that the BU School of Hospitality Administration hold the SHA Leadership Summit for young women entering the industry

How Are You Measuring Profit?

One key to profitability is getting everyone on the same page with your most important hotel KPIs and metrics. We caught up with global industry analysts and revenue consultants to find out what

Watch out OTAs, here come the low-cost, service-driven smart assistants

In part 2 of a guest post, Roland Berger consultants consider the threats and opportunities of smart travel assistants

Hospitality is evolving. Do you have the knowledge to compete?

There's been another shift in online hospitality. The evolution of digital distribution channels and a changing balance in hotel/OTA relationships means that hotels are starting to look beyond

Google Hotels joins the battle for bookings

The battle for bookings is nothing new — properties have been vying for coveted direct bookings and rebelling against the commissions charged by online travel agencies (OTAs) practically since