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HFTP and Shiji Group Premiere GX: Guest Experience Spotlight

This week, HFTP and Shiji Group unveiled GX: Guest Experience Spotlight at HITEC Dubai's Opening Ceremony to an audience of hundreds of hoteliers. GX is a global campaign which spotlights forward-thinking

Radisson Hotels boss: 'In the end, our industry will be four or five big groups'

By his own admission, Federico J. González is not a patient man. But he's had to learn. since taking over at the helm of one of the world's biggest hotel chains. Madrid-born, González is the boss of Radisson

10 Years Ago, Customer Service Was Appreciated—Today, It’s Expected
By Shep Hyken - Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

It wasn't that long ago that you would go to a store, dine at a restaurant, do business with a vendor or call a customer support center and notice how good the customer service was. A great service experience

Business Travelers Sentiment Remains Strong With Most Frequent Travelers Wanting Even More Travel

Alexandria, VA - Business travelers remain optimistic and sentiment remains strong despite economic headwinds in some parts of the world. Senior-level business travelers including senior/executive management

Taking Off: Service Excellence at Singapore Airlines
By Holden Madison - Bachelor student at the Ecole hôtelière de Lausanne

Have you flown on a long-haul flight to Asia recently? Chances are you've considered making the journey with Singapore Airlines. Ranked World's Best International Airline for the 24th consecutive year

All Suites Brands by Hilton Third-Quarter Growth Fueled by Innovative Design

MCLEAN, Va. - Boosted by innovative building models and design, Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton, together forming the All Suites brands by Hilton, collectively

InnSpire Maximizes Guest Engagement and Service at LUX* North Malé Atoll Resort & Villas, Maldives Super-Luxury Resort in the Maldives

Republic of Maldives - InnSpire, the award-winning provider of guest engagement, digital entertainment and business intelligence solutions for the global hospitality industry, has successfully deployed

JW Marriott Nashville Announces New Collaboration With Tune

NASHVILLE, TN/UNITED STATES — JW Marriott Nashville is pleased to announce a new collaboration with tune, a revolutionary bio-tuning company that taps into the science of sound, frequencies, and vibration

Swiss Education Group and La Mer sign partnership

The Hotel Institute Montreux (HIM), one of the five schools of the Swiss Education Group - the largest private hotel training group in Switzerland - announces an exclusive partnership with La Mer, a prestigious

8 Pros And Cons Of Staying In An Airbnb

Home rentals like those offered by Airbnb and Vrbo have been a thing for years now. In fact, we've gotten to the point where the brand name "Airbnb" is synonymous with the service it offers. Instead of