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“Heart Failure”: The Leading Cause Of Bad Reviews
By Doug Kennedy - President of the Kennedy Training Network

When you read a cross-section of negative comments from online reviews and guest surveys, it's easy to recognize a common theme across all lodging operations: "Heart failure." More specifically, I am

HSMAI: Cornell University - Coming to Europe!

A great idea, initiated by the HSMAI Region Europe Revenue Optimization Advisory Board and supported with a lot of enthusiasm by the other Advisory Boards, is now a reality! We are proud to present

Luxury Hotels: What's Their Digital IQ?
By Meng-Mei (Maggie) Chen - Assistant Professor at Ecole hôtelière de Lausanne

According to New York-based consulting firm Gartner L2, Four Seasons, Hilton, The Ritz-Carlton and Fairmont account for some of the smartest hospitality groups online. The firm released its annual