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“Heart Failure”: The Leading Cause Of Bad Reviews
By Doug Kennedy - President of the Kennedy Training Network

When you read a cross-section of negative comments from online reviews and guest surveys, it's easy to recognize a common theme across all lodging operations: "Heart failure." More specifically, I am

Hotel Management: How to Make It Truly Efficient
By Lillian Connors - Senior Digital Marketing Strategist at Bizzmark

Being in charge of just one sector is stressful and requires skills, so it's quite hard explaining within a couple of words how hard it is to manage entire hotel. That's why we've prepared some notes

Wynn's Secret Weapon in Banquets is the Human Factor

It could be easy for the average mid-market hotelier to dismiss any study of the F&B operations of Wynn and Encore in Las Vegas as apples to their oranges, in terms of what they might stand to learn