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When you read a cross-section of negative comments from online reviews and guest surveys, it’s easy to recognize a common theme across all lodging operations: 'Heart failure', to be more specifically
Images tell a story which makes hotel image management an important, and sometimes overlooked, aspect of hotel marketing efforts. The images should make guests feel like they are welcome as well
Forbes found that it costs 5x as much to attract a new customer as to retain an existing one. Here's everything you need to know about calculating CLTV
This study aims to examine how performance of hotel services symmetrically and asymmetrically affects overall customer satisfaction. For this purpose, data were collected from Turkish, German
Diners expect to be treated as valued guests each time they visit your restaurant. With countless dining options, they’ll have no trouble finding a new favorite if the guest experience doesn’t meet
Starbucks revealed enhancements coming to its rapidly-growing Starbucks Rewards loyalty program, bringing more than 16 million members flexibility and choice when redeeming rewards, or Stars
Radisson Rewards™, the global rewards program of Radisson Hotel Group™, has expanded its portfolio of airline partners to allow members to take off with Radisson Rewards and redeem their points