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Heart Failure': The Leading Cause Of Bad Reviews

When you read a cross-section of negative comments from online reviews and guest surveys, it’s easy to recognize a common theme across all lodging operations: 'Heart failure', to be more specifically

How Hotel Image Management is Changing

Images tell a story which makes hotel image management an important, and sometimes overlooked, aspect of hotel marketing efforts. The images should make guests feel like they are welcome as well

How to calculate customer lifetime value (CLTV): The complete guide

Forbes found that it costs 5x as much to attract a new customer as to retain an existing one. Here's everything you need to know about calculating CLTV

Analysis of hotel services by their symmetric and asymmetric effects on overall customer satisfaction: A comparison of market segments

This study aims to examine how performance of hotel services symmetrically and asymmetrically affects overall customer satisfaction. For this purpose, data were collected from Turkish, German

Five Surefire Ways to Ensure Consistent Guest Experience at Multi-Location Restaurants

Diners expect to be treated as valued guests each time they visit your restaurant. With countless dining options, they’ll have no trouble finding a new favorite if the guest experience doesn’t meet

Starbucks Enhances Loyalty Program

Starbucks revealed enhancements coming to its rapidly-growing Starbucks Rewards loyalty program, bringing more than 16 million members flexibility and choice when redeeming rewards, or Stars

Radisson Rewards Expands Portfolio of Airline Partners to More than 35

Radisson Rewards™, the global rewards program of Radisson Hotel Group™, has expanded its portfolio of airline partners to allow members to take off with Radisson Rewards and redeem their points