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HFTP and Shiji Group Premiere GX: Guest Experience Spotlight

This week, HFTP and Shiji Group unveiled GX: Guest Experience Spotlight at HITEC Dubai's Opening Ceremony to an audience of hundreds of hoteliers. GX is a global campaign which spotlights forward-thinking

Radisson Hotels boss: 'In the end, our industry will be four or five big groups'

By his own admission, Federico J. González is not a patient man. But he's had to learn. since taking over at the helm of one of the world's biggest hotel chains. Madrid-born, González is the boss of Radisson


10 Years Ago, Customer Service Was Appreciated—Today, It’s Expected
By Shep Hyken - Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

It wasn't that long ago that you would go to a store, dine at a restaurant, do business with a vendor or call a customer support center and notice how good the customer service was. A great service experience

Business Travelers Sentiment Remains Strong With Most Frequent Travelers Wanting Even More Travel

Alexandria, VA - Business travelers remain optimistic and sentiment remains strong despite economic headwinds in some parts of the world. Senior-level business travelers including senior/executive management

Taking Off: Service Excellence at Singapore Airlines
By Holden Madison - Bachelor student at the Ecole hôtelière de Lausanne

Have you flown on a long-haul flight to Asia recently? Chances are you've considered making the journey with Singapore Airlines. Ranked World's Best International Airline for the 24th consecutive year

Sileshi Mengiste Appointed Managing Director at The Estate Yountville in Yountville - CA, USA

With many years of professional experience, Mengiste most recently served as Associate Senior Vice President for Remington Hotels. During his time with the company, he developed a tactical plan for each

Yokohama welcomes InterContinental Yokohama Pier 8
InterContinental Yokohama Pier 8 - 173 rooms

InterContinental Hotels Group (IHG®) has opened InterContinental Yokohama Pier 8, the second InterContinental in the port city of Yokohama, the gateway between Japan and the Pacific. Pier 8 offers an exquisite

Avani Adelaide Residences Opens
Avani Adelaide Residences - 76 rooms

Avani Adelaide Residences, a first for the brand in South Australia, comprises 76 beautifully appointed studios and suites, each with fully-equipped kitchen and laundry facilities. Avani Adelaide also

Avani Melbourne Box Hill Residences Opens
Avani Melbourne Box Hill Residences - 75 rooms

Avani Melbourne Box Hill Residences in the up-and-coming neighbourhood of Box Hill features 75 spacious one- and two-bedroom suites with chef-style kitchens, deluxe bath amenities and upscale-hotel facilities

All Suites Brands by Hilton Third-Quarter Growth Fueled by Innovative Design

MCLEAN, Va. - Boosted by innovative building models and design, Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton, together forming the All Suites brands by Hilton, collectively