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Change is on the Horizon: What's Next for Marketing in a Post-Pandemic World
By Alan Young - Co-Founder and President of Puzzle Partner

Around the world and across industries, marketers now face arguably one of the toughest challenges of their careers. There is, after all, no universally established gold-standard for marketing during a

Hotel Sentiment Survey Results: What Does Re-Opening Look Like During a Pandemic?
By Nicki Graham - Senior Director, Global Marketing

In a recent survey conducted at Cendyn, we spoke with hoteliers from across the globe and asked them how they are managing their re-opening strategy during a global pandemic. As a reminder to all, hotels

COVID Uncertainty Does Not Discourage European Hoteliers
By Thomas Mielke - Managing Director, AETHOS Consulting Group London

Sentiment Remains Fragile, But Silver Linings Are In Sight As the UK prepares for reopening the hospitality industry, AETHOS sought to get a clearer picture of the sentiment amongst branded as well as

Hotel Industry Update: A Slower Recovery Ahead
By Jamie Lane - Sr. Director, Economics & Forecasting at CBRE and Bram Gallagher - Economist at CBRE Hotels' Americas Research

However, an uptick in COVID-19 cases threatens the positive momentum. As more states pause their reopening plans, a resurgence in cases is expected to once again impact lodging demand. The speed of recovery

Would You Please Leave A Review About Your Experience?
By Shep Hyken - Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Getting customers to review their experience with you is powerful. Before they make a purchase, go to a restaurant, stay at a hotel and more, many customers do online research, which leads them to reviews

Breaking Even and the 5 Stages of Grief
By David Eisen - Director of Hotel Intelligence and Customer Solutions for HotStats

In 1969, Swiss-American psychiatrist Elisabeth Kübler-Ross published "On Death and Dying," which posited five stages of grief: Denial Anger Bargaining Depression Acceptance Hotel owners have been made

Restoring Consumer Confidence Via Wholesale Travel Flexibility
By Larry Mogelonsky - Managing Director Hotel Mogel Consulting Limited

Meeting via a Zoom call, no matter the internet connection, is a weak substitute for a fireside face-to-face chat about the state of the industry. But c'est la vie during a pandemic. And so, it is that

Looking Forward: How Hotels Can Safely Leverage Small Meeting Space
By Ryan Hamilton - Co-Founder, SalesAndCatering.com and Bluebuzzard Technology Group

You glance at the clock in the top right-hand corner of your computer screen. It reads 1:27 PM, and you realize that, once again, your post-lunch work is about to be interrupted by another meeting. Of

Don't Miss New Resources Available Through AHLA

To further expand the hotel industry's Safe Stay initiative, the American Hotel & Lodging Association (AHLA) this week announced COVID-19 Precautions for Hotels, an online course developed in partnership

Four Seasons Maldives Places Conservation at Heart of Operations

It doesn't get much more rarefied than the Four Seasons Resorts Maldives, a pair of luxury oases on the isolated island country in the Indian Ocean--a seeming refuge from many of the world's problems.