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What makes a hotel a smart hotel?

Today’s hotel owners are met with technology options on every side, from voice-activated room enhancements to information that drives more insight on the back end. So, how does a hotel owner become savvier

When technology misses the mark

Yani Deros has moved hotel mattresses and dug under desks to find an outlet for charging his devices. Tom Moore has found himself wary of hotel WiFi security. And Michael Driedger has touched what looked

Finding uses for blockchain technology in the hotel industry

In the digital economy, hoteliers have started to embrace new technology to enhance the guest experience and streamline operations. Guests book rooms, order room service, make a reservation at the spa,

Connecting with young and old

There are only so many marketing dollars in any hotel’s budget, and it’s important to make them count. Here are insights from four hospitality executives into how to reach travelers across a wide range

Creating the experience

With two-thirds of Americans now supporting the legalization of cannabis, some hoteliers are recognizing the opportunity to deliver a unique hospitality offering that addresses education and experimentation

How to perfect your hotel's DNA

The wellness economy was valued at $4.2 trillion in 2017, and it continues to expand quicker than the global economy, according to the Global Wellness Institute’s “Global Wellness Economy Monitor October

Independent property or big brand?

When a traveler stumbles across a quaint little boutique hotel nestled in a city’s historical district, they usually assume it’s an independent property. After all, it’s more than a century old and exudes

Cultivating the social experience

Good news travels fast in our connected world. According to referral marketing platform Ambassador, 71 percent of customers who have a positive service experience via social media are likely to recommend


What’s hot in hotels right now? We tapped a few sources to find out not only what’s going in to the guest experience, but what’s going into the actual hotels!

The Pioneer Woman Boarding House

Ree Drummond, popularly known as the Pioneer Woman, recently stepped into the hospitality industry with the opening of her eight-room hotel located in Pawhuksa, OK. She is known for her delicious recipes