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Available on 4 April 2020

The Hotel Yearbook is a family of publications that call upon a wide-ranging group of senior executives, analysts, consultants and opinion leaders from all over the world to ask, "What lies ahead for.

Hotel Yearbook In this Edition

“Heart Failure”: The Leading Cause Of Bad Reviews
By Doug Kennedy - President of the Kennedy Training Network

When you read a cross-section of negative comments from online reviews and guest surveys, it's easy to recognize a common theme across all lodging operations: "Heart failure." More specifically, I am

Some Surprising Results in Lodging Survey Report

As reported on Green Lodging News, the American Hotel & Lodging Assn. (AHLA) has released the results of its 2018 Lodging Survey. This comprehensive survey is conducted every two years by industry


Hotel Management: How to Make It Truly Efficient
By Lillian Connors - Senior Digital Marketing Strategist at Bizzmark

Being in charge of just one sector is stressful and requires skills, so it's quite hard explaining within a couple of words how hard it is to manage entire hotel. That's why we've prepared some notes

Amaze It Forward
By Shep Hyken - Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

You've heard of the concept of Pay It Forward. Many people use the phrase to describe doing a good deed for someone with no other expectation than that person doing something nice for someone else

Sickness Makes You Sick - The Life of a Hotel Doctor

"Normally I wouldn't bother you with this cough, but when I started to bring up green mucus I knew I had to do something….." Hotel guests tell me this regularly, and it's wrong. Everyone's respiratory

Key Benchmarks for Marketing Operations in Tours and Activities: New Skift Research

As travel CMOs and their teams take on more responsibilities, a well-designed and articulated operations plan is crucial for delivering marketing success. Use this series of Skift Research reports

Young Hoteliers Summit (YHS) 2019: YHS Blast Off

In commensuration with honouring the 10th anniversary of YHS and its accomplishments, the umbrella topic of this year’s edition ‘The Scope of Hospitality: Envisioning – Defining – Succeeding’ seeks

Synchronised for Success -Marjan
By Abdullah Rashed Jasem Al-Abdooli (B.Arch.) - Managing Director and Chief Executive Officer - Marjan

The overarching theme of the Arabian Hospitality Investment Conference 2019 - 'Synchronised for Success' - underlines the spirit of collaboration that has fostered the growth of the hospitality

Five Major Trends from AHLA's 2018 Industry-Wide Lodging Study

The American Hotel & Lodging Association (AHLA) this week released the results of its 2018 Lodging Survey, which is funded by the American Hotel & Lodging Educational Foundation (AHLEF) and provides

Hotel Trend Survey Reveals Priority Given to Tech, Green Initiatives, Millennial Desires

The American Hotel & Lodging Association (AHLA) today released the results of a comprehensive Lodging Survey, a detailed assessment of advancements in amenities, guest services, sustainability