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Break the “Unwritten Rules of Upselling”

We are now in the midst of a pandemic, the likes of which few alive today have ever experienced. COVID-19 has spread to every corner of the globe, causing health care and economic devastation. The hospitality

Hotel Sales & Catering Systems - Where Are They Now?

In my role as founder and CEO of a hotel property management system (PMS) company over the past seven years, I've placed my focus on innovation in hotel technology that enables mobility and guest services

20 Hotels, 20 Days: What I Learned About Hotel Booking Technologies During My Travel Journey

Just a man, a bike, a penchant for travel, and a long journey ahead. Well, that might sound a tad cinematic, and I can't make any claims to the cycling prowess of Tom Dumoulin or Eddy Merckx, but I did

The Myth About Guest Personalization — It Takes Two

If you ask just about any industry leader what the secret to consumer engagement and long-term loyalty is, their answer is sure to revolve around the concept personalization. In this digital age, where

Going to HITEC? Here are my recommendations!

It's that time of year again. Hoteliers and industry leaders from around the globe will descend on one of the leading events in hospitality: HITEC 2019. Hosted in Minneapolis from June 17th until the 20th

Hotel Spending Out of Balance: Finding Equilibrium by Investing in PMS Technology to Drive Value Generation

Success is, in many respects, a product of continued investment. Professional athletes invest in the counsel and guidance of high-level coaches; the best in their industry, to ensure they are prepped for

Today’s hotel guests are consistently voting with their wallets to buy experiences rather than products.

Why is Hotel Technology Lagging Behind the Rest?

Let's imagine you walked into the office of a digital marketing agency in anticipation of a job interview, only to notice that employee desks were equipped with cumbersome, old school PC monitors paired

The New Era of Personalization: The Hyperconnected Guest Experience

With the onset of 2019, we've stumbled upon a rather interesting (albeit, integral) crossroads in the hospitality realm. As consumer technology continues to expand its influence and popular adoption across

Online Ripple Effects: How Digital Tech Changes Guests' Offline/On-Property Expectations

Bill Gates was famously quoted saying "We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten." Over the last decade, we have