All(49)News(49)
Jos Schaap×
Results (49 hits)

Jos Schaap is a well-known hospitality software executive and entrepreneur, with over 30 years of experience in hotel management and software.

Author

Why is Hotel Technology Lagging Behind the Rest?

Let's imagine you walked into the office of a digital marketing agency in anticipation of a job interview, only to notice that employee desks were equipped with cumbersome, old school PC monitors

The New Era of Personalization: The Hyperconnected Guest Experience

With the onset of 2019, we've stumbled upon a rather interesting (albeit, integral) crossroads in the hospitality realm. As consumer technology continues to expand its influence and popular adoption

Online Ripple Effects: How Digital Tech Changes Guests' Offline/On-Property Expectations

Bill Gates was famously quoted saying "We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten." Over the last decade, we

On-Demand Service and the Culture of Convenience: What Are Guests Really Looking For?

We aren't just living in a mobile age — we are living in an 'on-demand' economy, and it is revolutionizing business models and the corresponding consumer experience across every industry. With digital

How Technological Accountability Can Boost Guest Service

Ask any leader — regardless of industry — what they believe is the key to driving customer experience and exceeding consumer demands, and their answer will likely detail some form of technological

Key Takeaways From h2c’s Global PMS Study That Every Hotelier Should Know

It is a well-known fact that today's travelers have high expectations of a tech-forward, efficient and ultimately personalized experience throughout their travel journey. In many ways, this marks

Takeaways from the 2018 Guest Experience Assessment Report: Better Alignment of Tech & Value for Guests

The relationship between hospitality and technology is ever-evolving as the demands of the modern guest continue to redefine the industry landscape. With the on-going need for guest personalization

How Hotels Can Leverage the Psychology of Impulse Buying to Capture More Revenue and Enhance the Guest Stay

Let's consider a scenario. You're out shopping for a few household items at a local Target or Costco, but while you cross those items off your list, you come across some tempting, unrelated deals

The Critical Alignment of Systems: The History of Hospitality API

It's no secret — providing a high-level guest experience requires the support of high-level technology. As we shift into a mobile-centric, hyper-personalized era led by the digital demands

Response to the 2018 Hospitality Technology Study: Hoteliers & Technology Vendors Must Work Together for the Greater Good

The answer to the question can be found in the 2018 Hospitality Technology Study (available for download here) conducted by the leading hospitality technology brands Fuel Travel, Flip.to