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20 Hotels, 20 Days: What I Learned About Hotel Booking Technologies During My Travel Journey

Just a man, a bike, a penchant for travel, and a long journey ahead. Well, that might sound a tad cinematic, and I can't make any claims to the cycling prowess of Tom Dumoulin or Eddy Merckx, but I

The Myth About Guest Personalization — It Takes Two

If you ask just about any industry leader what the secret to consumer engagement and long-term loyalty is, their answer is sure to revolve around the concept personalization. In this digital age

Going to HITEC? Here are my recommendations!

It's that time of year again. Hoteliers and industry leaders from around the globe will descend on one of the leading events in hospitality: HITEC 2019. Hosted in Minneapolis from June 17th until

Hotel Spending Out of Balance: Finding Equilibrium by Investing in PMS Technology to Drive Value Generation

Success is, in many respects, a product of continued investment. Professional athletes invest in the counsel and guidance of high-level coaches; the best in their industry, to ensure they are prepped

Today’s hotel guests are consistently voting with their wallets to buy experiences rather than products.

Why is Hotel Technology Lagging Behind the Rest?

Let's imagine you walked into the office of a digital marketing agency in anticipation of a job interview, only to notice that employee desks were equipped with cumbersome, old school PC monitors

The New Era of Personalization: The Hyperconnected Guest Experience

With the onset of 2019, we've stumbled upon a rather interesting (albeit, integral) crossroads in the hospitality realm. As consumer technology continues to expand its influence and popular adoption

Online Ripple Effects: How Digital Tech Changes Guests' Offline/On-Property Expectations

Bill Gates was famously quoted saying "We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten." Over the last decade, we

On-Demand Service and the Culture of Convenience: What Are Guests Really Looking For?

We aren't just living in a mobile age — we are living in an 'on-demand' economy, and it is revolutionizing business models and the corresponding consumer experience across every industry. With digital

How Technological Accountability Can Boost Guest Service

Ask any leader — regardless of industry — what they believe is the key to driving customer experience and exceeding consumer demands, and their answer will likely detail some form of technological